Inside Sales Representative

Summary

As an Inside Sales Representative you will be a vital member of our sales and customer support team, based in our Charlotte, NC office. You will play a crucial role in generating sales, nurturing customer relationships, and providing outstanding support to our valued clients.

Responsibilities

• Generate sales of all company products and services to customers contacting the company by phone, email, or chat services.
• Provide exceptional phone support for customer inquiries, including offering pricing, product availability, order status, and comprehensive information about the company’s services.
• Prepare and generate customer quotes, and efficiently enter product orders into the system.
• Prepare and generate customer service quotes, and efficiently enter product orders into the system as well as sending out Return Authorization forms.
• Develop and maintain strong and lasting customer relationships through regular follow-up via phone and email.
• Collaborate closely with the customer support and order fulfillment teams to ensure seamless service delivery.
• Actively participate in regularly scheduled company and team meetings.
• Be adaptable and willing to take on other responsibilities as assigned by the management team.
• Source new sales opportunities by effectively following up on inbound leads and initiating outbound cold calls and emails.
• Qualify potential opportunities and route them to the appropriate sales executives for further development and closure.
• Work diligently to meet and exceed quarterly sales quotas, ultimately contributing to the company's growth and success.
• Utilize, update and maintain company Salesforce and P21 systems.

Qualifications

• Proven experience in inside sales, customer support, or a related field.
• Exceptional communication skills, both verbal and written.
• Strong ability to build and nurture customer relationships.
• Goal-oriented, with a track record of meeting or exceeding sales targets.
• Proficient in using CRM software and other sales-related tools.
• Highly organized, detail-oriented, and able to manage multiple tasks effectively.
• Self-motivated, proactive, and a team player.
• Ability to adapt to a fast-paced and dynamic work environment.
• Excellent problem-solving skills and a customer-centric mindset.

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Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies. 
 

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.