Inside Sales Representative

Summary

As an Inside Sales Representative you will be a vital member of our sales and customer support team, based in our Charlotte, NC office. You will play a crucial role in generating sales, nurturing customer relationships, and providing outstanding support to our valued clients.

Responsibilities

• Generate sales of all company products and services to customers contacting the company by phone, email, or chat services.
• Provide exceptional phone support for customer inquiries, including offering pricing, product availability, order status, and comprehensive information about the company’s services.
• Prepare and generate customer quotes, and efficiently enter product orders into the system.
• Prepare and generate customer service quotes, and efficiently enter product orders into the system as well as sending out Return Authorization forms.
• Develop and maintain strong and lasting customer relationships through regular follow-up via phone and email.
• Collaborate closely with the customer support and order fulfillment teams to ensure seamless service delivery.
• Actively participate in regularly scheduled company and team meetings.
• Be adaptable and willing to take on other responsibilities as assigned by the management team.
• Source new sales opportunities by effectively following up on inbound leads and initiating outbound cold calls and emails.
• Qualify potential opportunities and route them to the appropriate sales executives for further development and closure.
• Work diligently to meet and exceed quarterly sales quotas, ultimately contributing to the company's growth and success.
• Utilize, update and maintain company Salesforce and P21 systems.

Qualifications

• Proven experience in inside sales, customer support, or a related field.
• Exceptional communication skills, both verbal and written.
• Strong ability to build and nurture customer relationships.
• Goal-oriented, with a track record of meeting or exceeding sales targets.
• Proficient in using CRM software and other sales-related tools.
• Highly organized, detail-oriented, and able to manage multiple tasks effectively.
• Self-motivated, proactive, and a team player.
• Ability to adapt to a fast-paced and dynamic work environment.
• Excellent problem-solving skills and a customer-centric mindset.