Application Engineer
About Us:
Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, “Adding Value to Quality Products,” reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.
We sell premium compressed air equipment with captive aftermarket. We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.
Website: https://fluidflow.com/
Summary/Objective: The Application Engineer will be responsible for providing exceptional service to our valued clients. In this role, you will craft and recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex proposals.
Essential Functions:
- Maintain and cultivate positive customer relationships
- Develop and recommend value added process equipment solutions for customer applications which increase their operational efficiencies, improve their operational safety, and reduce their environmental impact.
- Prepare technical proposals with sales team.
- Process orders, via order entry system, and manage complex projects.
- Follow-up and expedite critical projects and orders.
- Resolve any order problems related to delivery or paperwork issues directly with, sales team, customer and suppliers.
- Handle all inquiries/contacts in a professional manner.
- Work in concert with our outside sales team; funnel leads/opportunities to the sales team
- Resolve product issues or determine product solutions over the phone or via e-mail
Competencies:
- Strong customer-service focus with a passion to exceed customer expectations
- Ability to address concerns and communicate clearly and efficiently
- Problem-solving and critical thinking; handle and resolve challenging problems
- Strong organizational, communication, attention to detail, multi-tasking, and time management skills
- Establish priorities, work independently, and proceed with objectives with minimal supervision
- Strong mechanical aptitude
- High energy, drive and sense of responsibility
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift up to 15 lbs., open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday; 8 am to 5 pm.
Preferred Education and Experience
- Bachelor’s Degree in Engineering preferred
- Strong mechanical aptitude
- Experience in customer service a plus
- Excellent opportunity for recent engineering graduate
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Fluid Flow Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
Other details
- Pay Type Hourly
- Charlotte, NC, USA