Application Engineer

Summary/Objective: The Application Engineer will be responsible for providing exceptional service to our valued clients.  In this role, you will craft and recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex proposals.

Essential Functions:

• Maintain and cultivate positive customer relationships
• Develop and recommend value added process equipment solutions for customer applications which increase their operational efficiencies, improve their operational safety, and reduce their environmental impact.
• Prepare technical proposals with sales team.
• Process orders, via order entry system, and manage complex projects.
• Follow-up and expedite critical projects and orders.
• Resolve any order problems related to delivery or paperwork issues directly with, sales team, customer and suppliers.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product solutions over the phone or via e-mail

Competencies:

• Strong customer-service focus with a passion to exceed customer expectations
• Ability to address concerns and communicate clearly and efficiently
• Problem-solving and critical thinking; handle and resolve challenging problems
• Strong organizational, communication, attention to detail, multi-tasking, and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong mechanical aptitude
• High energy, drive and sense of responsibility

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift up to 15 lbs., open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday; 8 am to 5 pm. 

Preferred Education and Experience

• Bachelor’s Degree in Engineering preferred
• Strong mechanical aptitude
• Experience in customer service a plus
• Excellent opportunity for recent engineering graduate