Order Processor Representative

Job Overview

The Order Processing Rep is responsible for reviewing, coding & making decisions related to various Customer & Intercompany purchase order processing.  Determine shipping method, obtain release approvals, and troubleshoot stock disposition with Supply Chain & the warehouse.

DUTIES: 

• Responsible for accuracy and speed in the processing of all manual customer and intercompany purchase orders received in 8 different email boxes daily in a production environment.
• Responsible for ensuring all time critical processing is completed according to customer arrival dates and communicating immediately if the request cannot be met.
• Responsible for communicating issues to Management to assist in problem resolution.
• Interact frequently with Supply Chain, Publicity, Marketing, Customer Service & Customer Financial Services to ensure customer’s requests are met.
• Communicating with the warehouse to pull & triage special title printings based on requests received from New York office.
• Responsible for reviewing the laydown and embargo title listing to ensure titles are not released early without Publisher approval.
• Additional responsibilities will include Claim Processing and Publicity.

REQUIREMENTS:

• High School graduate, College preferred.
• Excellent communication skills: verbal and written.
• Excellent PC Skills: Uops, CSI, Stock Allocation & Inventory Management systems
• Ability to analyze day to day processes and make suggestions for improvements where needed.

• Strong interpersonal skills needed in dealing with employees in Riverside and New York, management, and Distribution Clients

• Must be able to exercise good independent judgment.
• Well organized, with excellent time management skills
• Attention to detail and accuracy.
• Must be able to interpret objectives and coordinate day to day tasks.
• Good at facilitating problem solving with customers and colleagues.
• Ability to work under pressure to meet deadlines.

SCHEDULED WORK HOURS:                        Monday - Friday 8:00am - 4:30pm