Sales Support Representative - Exports

Summary:

The Sales Support Representative - Exports manages all aspects of export order fulfillment, from order entry and documentation to shipment coordination and customer communication. This role ensures accurate processing of export orders, compliance with international shipping regulations, and exceptional customer service.

Responsibilities:

• Receive, process, and enter export orders into the NDS system, ensuring product availability and accurate pricing (including contract pricing)
• Prepare and verify all necessary export documentation, ensuring compliance with destination-specific labeling and shipping requirements
• Schedule shipment pickups, create invoices, and complete all shipping documentation
• Serve as the primary point of contact for export customers, resolving issues and providing timely updates
• Anticipate and resolve potential issues, making critical decisions independently

Qualifications:

• Experience in export customer service or related field
• Knowledge of export documentation and shipping procedures
• Proficiency in order management systems (NDS preferred)
• Strong communication, problem-solving, and organizational skills
• Ability to work independently with minimal supervision
• Ability to calculate contract pricing
• Bilingual in Spanish or Mandarin is preferred

Compensation:
The starting hourly rate for this position is $22.00 per hour, with final compensation based on experience and qualifications.