Inside Sale Representative

Job Summary

This is a performance-based sales role that retains and increases revenue of current customers through renewals, upselling and cross-selling to maintain MPS’s existing relationships, so that they will continue or start using MPS products.

Job Duties

• Serve as primary commercial functional lead to drive strategy execution for assigned sales region as defined by Regional Sales Manager (RSM)
• Coordinate customer quotes & manage commercial contracts/ agreements
• Leverage full CRM capability of Salesforce to track & maintain visibility to total opportunity pipeline, sales campaign initiatives, quality concerns, end user product approvals, touchpoints & reason codes, response times, etc...
• Gather business intelligence from end users & channel partners to support strategic initiatives as required
• Develop in-depth knowledge of identified customer accounts and build targeted key account strategies in conjunction with RSM to grow MPS market share
• Provide feedback on market pricing & surveillance to MPS Pricing team for use during quoting/ agreement renewals process
• Work with MPS sales rep agencies as primary liaison for campaign initiatives & tracking
• Communicate/ present strategic sales initiatives to internal MPS stakeholders
• Ensure reliable & responsive service to both internal & external customers
• Use computerized systems for pricing/ ordering/ tracking & reporting, troubleshooting, etc...
• Manage regional leads including outbound calls to long tail accounts in assigned region
• Provide Salesforce support for RSM’s & 3^rd party sales Reps
• Monthly ad hoc reporting for RSM’s & Reps
• Proactively reach out to accounts to maintain and grow key relationships.
• Generate more revenue through opportunities – upselling, cross-selling.
• Review quoting opportunities above threshold.
• Filling out customer forms as needed
• Maintaining Customer Blanket Master sheets
• Understanding and managing any commercial or term deviation approvals
• JD Edwards read proficiency.
• CRM maintenance and entry proficiency.
• Proactively seek out ways to better serve customers.
• Work with customer service, sales, marketing, and customers during commercialization of new product launches.
• Work closely with production and distribution teams giving direction and prioritization to meet customer’s requirements.
• Organize and run Internal/External sales calls.
• Perform other duties as assigned.

Experience and Education

• Ability to work within diverse teams and drive sales effectiveness.
• Strong capability in designing and implementing sales processes aligned to the strategic goals of the business.
• Experience prioritizing tasks & managing collaboration between multiple forces.
• Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
• Strong organizational skills with superior follow-through; ability to summarize status at executive level.
• Experience in Power BI and/or JDE Reports Now
• SalesForce experience a plus
• Typically require a bachelor's degree and 2 to 4 years of experience

Competencies/ Skills

• Oral and written communication skills.
• Strong relationship building skills.
• Analytical thinking skills.
• Strategic thinking skills.
• Understanding of sales processes and systems.
• Ability to combine long term vision with day-to-day management.
• Advanced proficiency with MS Excel.
• Data Management and reporting.
• Strong analytical and research ability while providing resolution and reconciliation.
• Minimally Technical.
• High Emotional Intelligence.
• Negotiation Skills.
• Highly Organized.