Operations Manager

Summary

This role is responsible for planning, directing, and coordinating the operations of Tri-Phase Automation.  These operations include quoting customers, entering and acknowledging customer orders, shipping and receiving, warehouse, and production. 

Duties and Responsibilities:

• Direct and coordinate activities of departments tasked with quoting customers, entering orders, shipping and receiving of products, warehouse organization, and production of value-added assemblies.
• Interface with Procurement Leader to maintain timely delivery of products to customers and production.
• Work with production manager to ensure allocation of resources and communication to customers of delivery schedule.
• Manage operations staff hiring, training, and reviews.
• Ensure the company’s standard operating procedures are followed and work to improve current processes.
• Utilize company ERP and reporting systems to manage day-to-day activity and performance to key company metrics.
• Interface with customers, salespeople, engineers, and others as needed.
• Handle customer concerns and involve necessary internal parties to address issues.
• Encourage and build trust, respect, and cooperation among team members.

Qualifications: 

• 3-5 years similar experience.
• Solid computer skills including Microsoft Office products.
• Strong organizational, communication, and listening skills.
• Ability to problem solve and show critical thinking.