Pre Audit Coordinator II

Join EXL Health as a Coordinator II – Be the Problem-Solver Providers Trust!

Are you an experienced customer service professional with a knack for solving problems and a passion for healthcare? EXL Health is seeking a detail-oriented and proactive Coordinator II to join our Pre-Audit Team. This fully remote role allows you to contribute meaningfully from your home office in the U.S.!

Why EXL Health?

At EXL Health, you’ll work in an innovative environment where every day presents new opportunities to learn, grow, and make a difference. Join a company that values your input, encourages your development, and recognizes your achievements.

Here’s why you’ll love this role:

• Empower Providers: Be the go-to expert who helps providers navigate systems, resolve issues, and streamline processes.
• Remote Flexibility: Enjoy the convenience and work-life balance of a fully remote position.
• Collaborative Culture: Work with talented professionals in a supportive, fast-paced environment where your contributions matter.

What You’ll Do:

As a Coordinator II, you’ll take ownership of resolving complex provider inquiries and ensuring smooth processes across teams. Your responsibilities will include:

• Managing escalation calls from Tier 1 and taking decisive steps to resolve issues.
• Handling internal and external email correspondence and ensuring timely follow-up.
• Accessing payer systems to research refund questions and address provider concerns.
• Logging and responding to voicemails in accordance with service levels.
• Making outbound calls to assist providers with using our portal, verifying details, and confirming receipt of EXL request letters.
• Monitoring and responding to provider chat inquiries with professionalism and accuracy.
• Identifying and reporting system or workflow issues to leadership for resolution.
• Meeting quality and productivity standards to ensure excellent service delivery.

What You Bring to the Team:

• Experience:
• High-volume customer service or call center experience required.
• Background in medical claims or claim payments preferred.
• Healthcare experience is a plus!
• Education: High school diploma or equivalent.
• Skills:
• Strong oral and written communication abilities with a problem-solving mindset.
• Exceptional customer service skills and attention to detail.
• Time management expertise and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (especially Excel and Outlook) and comfort with various software programs.

What We Offer:

At EXL Health, your success is our priority. We provide:

• Learning & Growth Opportunities: Gain hands-on experience in healthcare operations while developing skills that set you up for long-term career success.
• Mentorship: Every employee is paired with an experienced professional for guidance and coaching.
• Career Advancement: Your career trajectory at EXL Health is limitless—we provide the tools and opportunities to help you achieve your goals.
• Dynamic Environment: Join a team of sharp, entrepreneurial professionals who are committed to making a difference in healthcare.

Ready to Make an Impact?

If you’re passionate about customer service, thrive in fast-paced settings, and are excited to contribute to the healthcare industry, we’d love to hear from you!

EXL Health – Where Every Role Makes a Difference. Apply today to take the next step in your career!