Company Overview and Culture 

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.

About EXL Health

We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue and maximize profitability across the healthcare ecosystem.  Technology, data and analytics are at the heart of our solutions.  We collaborate closely with clients to transform how care is delivered, managed and paid.  

EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid.  Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions.  With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.   

We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.

Join EXL Health as a Coordinator II – Be the Problem-Solver Providers Trust!

Are you an experienced customer service professional with a knack for solving problems and a passion for healthcare? EXL Health is seeking a detail-oriented and proactive Coordinator II to join our Pre-Audit Team. This fully remote role allows you to contribute meaningfully from your home office in the U.S.!

Why EXL Health?

At EXL Health, you’ll work in an innovative environment where every day presents new opportunities to learn, grow, and make a difference. Join a company that values your input, encourages your development, and recognizes your achievements.

Here’s why you’ll love this role:

• Empower Providers: Be the go-to expert who helps providers navigate systems, resolve issues, and streamline processes.
• Remote Flexibility: Enjoy the convenience and work-life balance of a fully remote position.
• Collaborative Culture: Work with talented professionals in a supportive, fast-paced environment where your contributions matter.

What You’ll Do:

As a Coordinator II, you’ll take ownership of resolving complex provider inquiries and ensuring smooth processes across teams. Your responsibilities will include:

• Managing escalation calls from Tier 1 and taking decisive steps to resolve issues.
• Handling internal and external email correspondence and ensuring timely follow-up.
• Accessing payer systems to research refund questions and address provider concerns.
• Logging and responding to voicemails in accordance with service levels.
• Making outbound calls to assist providers with using our portal, verifying details, and confirming receipt of EXL request letters.
• Monitoring and responding to provider chat inquiries with professionalism and accuracy.
• Identifying and reporting system or workflow issues to leadership for resolution.
• Meeting quality and productivity standards to ensure excellent service delivery.

What You Bring to the Team:

• Experience:
• High-volume customer service or call center experience required.
• Background in medical claims or claim payments preferred.
• Healthcare experience is a plus!
• Education: High school diploma or equivalent.
• Skills:
• Strong oral and written communication abilities with a problem-solving mindset.
• Exceptional customer service skills and attention to detail.
• Time management expertise and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (especially Excel and Outlook) and comfort with various software programs.

What We Offer:

At EXL Health, your success is our priority. We provide:

• Learning & Growth Opportunities: Gain hands-on experience in healthcare operations while developing skills that set you up for long-term career success.
• Mentorship: Every employee is paired with an experienced professional for guidance and coaching.
• Career Advancement: Your career trajectory at EXL Health is limitless—we provide the tools and opportunities to help you achieve your goals.
• Dynamic Environment: Join a team of sharp, entrepreneurial professionals who are committed to making a difference in healthcare.

Ready to Make an Impact?

If you’re passionate about customer service, thrive in fast-paced settings, and are excited to contribute to the healthcare industry, we’d love to hear from you!

EXL Health – Where Every Role Makes a Difference. Apply today to take the next step in your career!