Customer Service Warehouse Admin

Location: Dix-Toledo, Brownstown, MI  
Schedule: Monday - Saturday, with shifts between 5:30 AM - 8:30 PM  
Pay Rate: $20/hour  
Duration: Short-term (3-5 months)  

Join us this holiday season as we support Home Depot’s delivery services! We’re looking for detail-oriented individuals who can bring top-notch customer service and organization to our team during the busy holiday months.

Job Description:
As an Office Administrator, you’ll play a crucial role in ensuring smooth communication between customers and our delivery drivers. Your day-to-day will include phone and computer-based customer interactions, data entry, and document management. You may also step into the warehouse to assist with inventory or item location as needed.

Job Responsibilities:

• In-Bound Receiving
  • Contact Will Call customers and notify product availability
  • NCR – Reschedule customer delivery
  • Organize all In-Bound paperwork
• Staging
  • Assemble route paperwork: BOLs and coversheets
  • Advise delivery teams of assigned routes
• Communicate with customers and clients when needed
  • Answer phones throughout the day
  • Check messages and return phone calls
  • Contact customers if driver reports delivery problem
  • Schedule returns
• Deliveries
  • Monitor delivery time frames
  • Reschedule any deliveries not completed, call all customers waiting to reschedule
  • Update/edit delivery systems applications as orders change
  • Complete open orders report
• Other duties as assigned

Job Requirements:

• Excellent interpersonal skills
• Strong written  and verbal communication skills
• Strong general computer skills including MS Office Suite; proficiency in word processing, spreadsheets, and internet communications required
• Ability to read and interpret documents
• Process a high school diploma or General Education Degree (GED)
• Must be able to pass a background screen and a drug screen
• Must have a valid driver’s license
• Must be at least 18 years or older

If you’re ready to be part of a hardworking team this holiday season, apply today!