Claims Advocate/Director of Regional Claims

SUMMARY

Responsible for the design, development and management of a comprehensive property & casualty claims management practice to service existing clients, account teams and assist in securing new clients.  Functions as part of an overall account management team and provides management of claims staff on both a regional and/or national basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Generates claims advocacy solutions to a wide range of customers on a multi line basis;

•    Operating on a holistic, multi-disciplinary risk management platform philosophy, identifies and analyzes critical issues and implements or recommends solutions;

•    Assists in the marketing, coordination, and delivery of claims management services to clients and prospects;

•    Establishes best practices including standard claims services, assigned adjusters, investigators, defense counsel and others by carrier for all Alliant clients;

•    Establishes relationships at the highest level in each claims organization locally and regionally in order to influence best outcomes;

•    Ability to design and draft complex claims strategy and coverage positions for large complex construction claims;

•    Interdisciplinary knowledge of coverage, claims and safety and ability to articulate to top level management in order to influence positive results;

•    Ability to oversee litigation management strategies on behalf of carrier partners and clients;

•    Manages claims staff, including motivating/mentoring staff, providing employee training and development, conducting performance reviews and performing disciplinary action as appropriate;

•    Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

•    Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

Bachelor’s degree or equivalent combination of education and experience

Twelve (12) or more years related work experience, brokerage or carrier

Possession of CPCU, AIC and/or ARM preferred

Valid Fire and Casualty Broker – Agent license

In depth knowledge of all commonly encountered P&C insurance coverage and Risk Management concepts and techniques 

SKILLS

Excellent verbal and written communication skills 

Excellent leadership, problem solving and time management skills

Advanced analytical skills

Excellent planning, organizational and prioritization skills

Proficient in Microsoft Office products

#LI-RF1