Associate Service Technician

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Associate Service Technician reports to the Senior Service Manager 
• Located in Houston, TX 
• Full-Time
• Remote 

As an Associate Service Technician, you will play a vital role in providing technical support and service to our clients. This entry-level position is designed for individuals with a passion for technology, a willingness to learn, and a desire to develop a rewarding career in the service industry.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Technical Support:

• Assist in diagnosing and troubleshooting technical issues reported by clients.
• Learn and apply technical knowledge to resolve problems efficiently.

Equipment Maintenance:

• Perform routine maintenance and calibration of equipment as directed.
• Assist in the installation and setup of new equipment.

Customer Interaction:

• Interact with clients in a professional and courteous manner.
• Provide clear and concise explanations of technical issues and solutions.

Documentation:

• Maintain accurate records of service activities, including work performed, parts used, and resolutions applied.
• Complete service reports and submit them in a timely manner.

Training and Development:

• Participate in training programs to enhance technical skills and knowledge.
• Stay updated on industry trends and new technologies.

Collaboration:

• Work collaboratively with other team members and departments to ensure seamless service delivery.
• Seek guidance from experienced technicians to enhance learning.

Safety Compliance:

• Adhere to all safety protocols and guidelines during service activities.
• Report any safety concerns or incidents promptly.

COMPETENCIES:

• Strong interest in technology and a willingness to learn.
• Detail-oriented with excellent problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to follow instructions and work collaboratively within a team.
• Commitment to delivering high-quality service.

QUALIFICATIONS & EXPERIENCE:

• 0 – 1 years of experience in a technical or service-related role, or equivalent military or practical experience.
• Technical certification or coursework in a relevant field is a plus.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 50 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

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