Associate Service Technician

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Associate Service Technician reports to the Senior Service Manager 
• Located in Houston, TX 
• Full-Time
• Remote 

As an Associate Service Technician, you will play a vital role in providing technical support and service to our clients. This entry-level position is designed for individuals with a passion for technology, a willingness to learn, and a desire to develop a rewarding career in the service industry.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Technical Support:

• Assist in diagnosing and troubleshooting technical issues reported by clients.
• Learn and apply technical knowledge to resolve problems efficiently.

Equipment Maintenance:

• Perform routine maintenance and calibration of equipment as directed.
• Assist in the installation and setup of new equipment.

Customer Interaction:

• Interact with clients in a professional and courteous manner.
• Provide clear and concise explanations of technical issues and solutions.

Documentation:

• Maintain accurate records of service activities, including work performed, parts used, and resolutions applied.
• Complete service reports and submit them in a timely manner.

Training and Development:

• Participate in training programs to enhance technical skills and knowledge.
• Stay updated on industry trends and new technologies.

Collaboration:

• Work collaboratively with other team members and departments to ensure seamless service delivery.
• Seek guidance from experienced technicians to enhance learning.

Safety Compliance:

• Adhere to all safety protocols and guidelines during service activities.
• Report any safety concerns or incidents promptly.

COMPETENCIES:

• Strong interest in technology and a willingness to learn.
• Detail-oriented with excellent problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to follow instructions and work collaboratively within a team.
• Commitment to delivering high-quality service.

QUALIFICATIONS & EXPERIENCE:

• 0 – 1 years of experience in a technical or service-related role, or equivalent military or practical experience.
• Technical certification or coursework in a relevant field is a plus.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 50 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

#HPIndeed 

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.
 

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc.  Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
 

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.