Assistant Branch Manager

Take the first step toward a better future.

We are dirt under our nails leaders, visionaries in facilities services implementing cutting-edge technology focused on keeping our employees safe & happy, and continually surpassing our customers' expectations with the proactive thinking of our diverse teams. We are great people delivering great experiences to customers and each other. Should you be in the Budd work family?

MAJOR RESPONSIBILITIES AND FUNCTIONS

Customer Service and Operations

• Assists Branch Manager in the efforts of branch employees in providing a high level of customer service, including management of customer service issues, customer dialogue, and telephone customer service, as well as training by example.
• Assists in Developing and maintaining branch operational plan
• Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving pricing for T&M work on contract work, approving additional billing hours, approving subcontracting as needed, etc. 
• Manages overall branch operations in absence of and/or request of the Branch Manager

Human Resource Management

• Assists in coaching, training, managing and developing employees
• Provides continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance
• Assists Branch Manager in maintaining accurate record of employee performance and other human resource functions as directed, such as attendance records, etc. 
• Assists in administering and/or recommend disciplinary action, promotions, transfers and/or other personnel actions
• Oversees recruiting initiatives in the market or as assigned by Branch or Regional Manager

Sales and Marketing/Financial Performance

• Assists in developing, planning and actively participates in branch sales and marketing efforts to increase and improve business
• Assists in training, motivating and coaching employees to increase branch sales by understanding, communicating, and using The Budd Group sales process to promote and sell additional contract services and T&M services
• Assists in managing branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection
• Assists in supervising and training other employees regarding branch accounting procedures to include accounts payable process, payroll process, and accounts receivable process

Operations Management and Maintenance

• Assists Branch Manager in evaluation of operations mix and utilization
• Assists Branch Manager in implementing and managing safety program and policy
• Assists Branch Manager to ensure completion of daily payroll reconciliation
• Assists in management of equipment maintenance and repairs, including preventative maintenance

Qualifications:

• College degree with 5-10 years experience in management capacity in the business to business service industry
• Excellent written and verbal communication skills
• Excellent customer service and interpersonal skills
• Organized and able to effectively manage time while working on multiple engagements in a high pace environment
• Excellent organizational skills and attention to detail