Interim HIV Coordinated Services Manager (On-Site)

Position Summary:

Under the general direction of the Director of HIV and LGBTQ+ Services, the Coordinated Services Manager is responsible for: developing, promoting and implementing SYHealth’s HIV and LGBT health and social support service programs; ensuring the overall implementation and quality of the programs; facilitating Consumer Advisory Board meetings; serving as the primary point of contact for HIV clients with concerns, complaints and/or grievances; and, representing SYHealth in the professional and local community by interacting and networking with community service agencies. The HIV Coordinated Services Manager must maintain confidentiality at all levels.

This is a temporary position with an initial assignment expected to run through the end of April 2025; potential for extension based on business need

Essential Functions of the Job:

• Develop and maintain health and social support services that enrich and enhance the quality of life, dignity, and respect of people living with HIV
• Hire, train, supervise, evaluate, and apply performance improvement or disciplinary actions for Coordinated Services staff and other direct reports
• Oversee Coordinated Services program administration, including program development, implementation, monitoring, and evaluation
• Independently establish, implement, and (as needed) update protocols, policies, and efficient procedures for department including staff training/development, program management, and reporting
• Facilitate the Consumer Advisory Board (CAB) meetings on a quarterly basis (at a minimum), summarize CAB meeting outcomes, and lead any service delivery initiatives designed to assess or modify existing protocols based on consumer feedback and input
• Review and address client concerns and grievances regarding service satisfaction. Serve as liaison between program staff and program participants to address needs and resolve concerns
• Oversee budget management and ensure compliance with specific budgets and funding sources. Develop budgets that meet program requirements and authorize expenses based on approved budgets
• Work cooperatively with accounting to monitor expenses monthly, forecast, and revise budgets as needed
• Works with the Director of HIV and LGBTQ+ Services and other managers in ensuring integration of and collaboration between health and social support programs
• Assist in the identification of grant funding opportunities related to HIV and LGBTQ+ services and programs; draft and review grant proposals and budgets prior to submission
• Assist the Director of HIV Services in increasing relationships and communication with SYH’s non-HIV programs and services to increase access to a comprehensive continuum of care for HIV patients
• Support Program Supervisors in staff supervision and evaluation
• Oversee preparation of specific monthly, quarterly and annual HIV services reports as required by funding entities and/or SYH Executive Management
• Represent SYH’s HIV and LGBTQ+ Services to other organizations and community groups
• Ensure all records are kept and activities are conducted in accordance with SYH Quality Assurance Policy and Procedures
• Ensure minimization of risk factor and liability exposure for all HIV Department staff and volunteers

Additional Duties and Responsibilities:

• Perform other related activities as required or assigned by the Director of HIV Services and Associate Vice President of Health Support Services

Job Requirements

Experience Required:

• Minimum three years supervisory experience in a non-profit health or human service agency

Education Required:

• High school diploma or GED Equivalent required 

Verbal and Written Skills Required to Perform the Job:

• Excellent interpersonal, written, and verbal communication skills
• Professional writing ability to clearly communicate complex protocols and procedures in an organized manner
• Ability to convey ideas and information to others and receive feedback effectively

Technical Knowledge and Skills Required to Perform the Job:

• Proficiency in program development, implementation, and management—including establishing methods, processes, and procedures in practice and in writing
• Decision-making skills that will lead the program to achieve goals and ability to visualize the best response to challenges and situations that may arise
• Must have knowledge of physical, psychological, and emotional effects of HIV
• Knowledge of social determinants of health affecting vulnerable populations
• Demonstrated ability to be culturally sensitive and having respect for diversity
• Ability to convey an understanding of trauma-informed and participant-centered care
• Must have an aptitude for working within a harm reduction framework
• Experience and knowledge with Microsoft Office software

Equipment Used:

• General office equipment to include Computers, phones, copy machines, fax machines, Microsoft Office (Word, Excel, and Outlook)

Working Conditions and Physical Requirements:

• This is a temporary position with an initial assignment expected to run through the end of April 2025; potential for extension based on business need
• Long Irregular hours; may work weekends
• Prolonged periods of sitting, and constant walking and standing
• Driving and occasional travel required

Universal Requirements:

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.