Interim HIV Coordinated Services Manager (On-Site)

Position Summary:

Under the general direction of the Director of HIV and LGBTQ+ Services, the Coordinated Services Manager is responsible for: developing, promoting and implementing SYHealth’s HIV and LGBT health and social support service programs; ensuring the overall implementation and quality of the programs; facilitating Consumer Advisory Board meetings; serving as the primary point of contact for HIV clients with concerns, complaints and/or grievances; and, representing SYHealth in the professional and local community by interacting and networking with community service agencies. The HIV Coordinated Services Manager must maintain confidentiality at all levels.

This is a temporary position with an initial assignment expected to run through the end of April 2025; potential for extension based on business need

Essential Functions of the Job:

• Develop and maintain health and social support services that enrich and enhance the quality of life, dignity, and respect of people living with HIV
• Hire, train, supervise, evaluate, and apply performance improvement or disciplinary actions for Coordinated Services staff and other direct reports
• Oversee Coordinated Services program administration, including program development, implementation, monitoring, and evaluation
• Independently establish, implement, and (as needed) update protocols, policies, and efficient procedures for department including staff training/development, program management, and reporting
• Facilitate the Consumer Advisory Board (CAB) meetings on a quarterly basis (at a minimum), summarize CAB meeting outcomes, and lead any service delivery initiatives designed to assess or modify existing protocols based on consumer feedback and input
• Review and address client concerns and grievances regarding service satisfaction. Serve as liaison between program staff and program participants to address needs and resolve concerns
• Oversee budget management and ensure compliance with specific budgets and funding sources. Develop budgets that meet program requirements and authorize expenses based on approved budgets
• Work cooperatively with accounting to monitor expenses monthly, forecast, and revise budgets as needed
• Works with the Director of HIV and LGBTQ+ Services and other managers in ensuring integration of and collaboration between health and social support programs
• Assist in the identification of grant funding opportunities related to HIV and LGBTQ+ services and programs; draft and review grant proposals and budgets prior to submission
• Assist the Director of HIV Services in increasing relationships and communication with SYH’s non-HIV programs and services to increase access to a comprehensive continuum of care for HIV patients
• Support Program Supervisors in staff supervision and evaluation
• Oversee preparation of specific monthly, quarterly and annual HIV services reports as required by funding entities and/or SYH Executive Management
• Represent SYH’s HIV and LGBTQ+ Services to other organizations and community groups
• Ensure all records are kept and activities are conducted in accordance with SYH Quality Assurance Policy and Procedures
• Ensure minimization of risk factor and liability exposure for all HIV Department staff and volunteers

Additional Duties and Responsibilities:

• Perform other related activities as required or assigned by the Director of HIV Services and Associate Vice President of Health Support Services

Job Requirements

Experience Required:

• Minimum three years supervisory experience in a non-profit health or human service agency

Education Required:

• High school diploma or GED Equivalent required 

Verbal and Written Skills Required to Perform the Job:

• Excellent interpersonal, written, and verbal communication skills
• Professional writing ability to clearly communicate complex protocols and procedures in an organized manner
• Ability to convey ideas and information to others and receive feedback effectively

Technical Knowledge and Skills Required to Perform the Job:

• Proficiency in program development, implementation, and management—including establishing methods, processes, and procedures in practice and in writing
• Decision-making skills that will lead the program to achieve goals and ability to visualize the best response to challenges and situations that may arise
• Must have knowledge of physical, psychological, and emotional effects of HIV
• Knowledge of social determinants of health affecting vulnerable populations
• Demonstrated ability to be culturally sensitive and having respect for diversity
• Ability to convey an understanding of trauma-informed and participant-centered care
• Must have an aptitude for working within a harm reduction framework
• Experience and knowledge with Microsoft Office software

Equipment Used:

• General office equipment to include Computers, phones, copy machines, fax machines, Microsoft Office (Word, Excel, and Outlook)

Working Conditions and Physical Requirements:

• This is a temporary position with an initial assignment expected to run through the end of April 2025; potential for extension based on business need
• Long Irregular hours; may work weekends
• Prolonged periods of sitting, and constant walking and standing
• Driving and occasional travel required

Universal Requirements:

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment.  Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.