Assistant Retail Manager (Pinecrest Location)

JOB SUMMARY:

The Assistant Retail Manager for our 'Center Court' Pinecrest location is responsible for supporting and delivering exceptional leadership, training and fan shopping experience at 'Center Court, A Rock Entertainment Group Experience', which is our newest retail location opening in April.

Assists in the day-to-day operations, marketing activations and revenue results of the Pinecrest store location in Orange, OH. Partners with the Retail Manager regarding training, hiring and team member development.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Business Management:

• Assist, review and support the Retail Senior Operations Manager with the execution of retail strategies involving team development, fan experience, revenue, and operations.
• Support the development of a sound operational and budget plan associated with managing retail merchandise strategies for Center Court.
• Support and execute sale plans, maintain an expense budget, payroll and detailed operational strategies to drive the retail business.
• Continue to evaluate and update all Retail standard operating procedures to streamline operations in order maximize sustainable results.
• Maintain ongoing communication with the Retail Operations and Buying Team.
• Utilize all resources to ensure best practices and time management.
• Align with our company vision and procedures.

Fan Experience:

• Ensure staff training is consistently focused on the delivery of the fan experience.
• Manage the planning and execution of all day-to-day functions and special events.
• Utilize and analyze reports to gain knowledge of trends to maximize opportunities.
• Actively drive the on-going training and development of Retail Team Members.
• Develop superior selling, service, merchandising, leadership and operational skills throughout the Retail Team.
• Ensure compliance with all Human Resource standard operating procedures.
• Hold staff accountable for results: productivity, sales, operations, service and visuals.
• Provide consistent staff feedback including recognition, coaching/counseling as needed.

Merchandising Operations:

• Maximize opportunities for all Retail operations, day-to-day, games and events. 
• Communicate merchandising feedback to all departments.
• Maximize efficiencies and accuracy that pertain to the movement of merchandise as it relates to receiving distributions, across all locations.
• Oversee and execute markdown, promotions and liquidation strategies within areas of responsibility.
• Support all POS functions through expertise in this area.

REQUIRED QUALIFICATIONS:

• Must have previous retail experience in a management, supervisor or team lead role.
• Excellent Customer Service skills.
• Ability to spend up to 100% of work time standing or moving. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
• Ability to work independently and responsibly in a fast-paced environment.
• Detail oriented with strong organization and communication skills.
• Positive attitude and strong work ethic are a must.
• Ability to work flexible and/or extended hours based on business needs, including nights and weekends.

ADDITIONAL INFORMATION:

• Store hours will be 10:00am-8:00pm (Monday-Saturday) and 11:00am-6:00pm (Sunday).