Assistant Retail Manager (Pinecrest Location)

JOB SUMMARY:

The Assistant Retail Manager for our 'Center Court' Pinecrest location is responsible for supporting and delivering exceptional leadership, training and fan shopping experience at 'Center Court, A Rock Entertainment Group Experience', which is our newest retail location opening in April.

Assists in the day-to-day operations, marketing activations and revenue results of the Pinecrest store location in Orange, OH. Partners with the Retail Manager regarding training, hiring and team member development.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Business Management:

• Assist, review and support the Retail Senior Operations Manager with the execution of retail strategies involving team development, fan experience, revenue, and operations.
• Support the development of a sound operational and budget plan associated with managing retail merchandise strategies for Center Court.
• Support and execute sale plans, maintain an expense budget, payroll and detailed operational strategies to drive the retail business.
• Continue to evaluate and update all Retail standard operating procedures to streamline operations in order maximize sustainable results.
• Maintain ongoing communication with the Retail Operations and Buying Team.
• Utilize all resources to ensure best practices and time management.
• Align with our company vision and procedures.

Fan Experience:

• Ensure staff training is consistently focused on the delivery of the fan experience.
• Manage the planning and execution of all day-to-day functions and special events.
• Utilize and analyze reports to gain knowledge of trends to maximize opportunities.
• Actively drive the on-going training and development of Retail Team Members.
• Develop superior selling, service, merchandising, leadership and operational skills throughout the Retail Team.
• Ensure compliance with all Human Resource standard operating procedures.
• Hold staff accountable for results: productivity, sales, operations, service and visuals.
• Provide consistent staff feedback including recognition, coaching/counseling as needed.

Merchandising Operations:

• Maximize opportunities for all Retail operations, day-to-day, games and events. 
• Communicate merchandising feedback to all departments.
• Maximize efficiencies and accuracy that pertain to the movement of merchandise as it relates to receiving distributions, across all locations.
• Oversee and execute markdown, promotions and liquidation strategies within areas of responsibility.
• Support all POS functions through expertise in this area.

REQUIRED QUALIFICATIONS:

• Must have previous retail experience in a management, supervisor or team lead role.
• Excellent Customer Service skills.
• Ability to spend up to 100% of work time standing or moving. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
• Ability to work independently and responsibly in a fast-paced environment.
• Detail oriented with strong organization and communication skills.
• Positive attitude and strong work ethic are a must.
• Ability to work flexible and/or extended hours based on business needs, including nights and weekends.

ADDITIONAL INFORMATION:

• Store hours will be 10:00am-8:00pm (Monday-Saturday) and 11:00am-6:00pm (Sunday).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.