Customer Service Rep

This facility will be sorting packages into categories, and preparing the items for shipment.

Now hiring for 1st shift! 2nd Shift to launch soon!

Customer Service Rep Job Description

A customer service representative (CSR) interacts with customers to help with their needs and resolve issue

Customer Service Rep Job Responsibilities 

• Respond to customer inquiries, CSRs provide information about products and services, process orders, and answer questions.
• Resolve customer concerns, CSRs address complaints and grievances, and try to maintain customer relations.
• Provide proactive support, CSRs may offer support before customers ask for it. They may also respond to customer reviews and try to turn negative reviews into positive experiences
• Perform administrative tasks CSRs may manage records, file, and schedule
• Document interactions, CSRs may keep records of customer interactions and transactions in a CRM system.
• Maintains a clean work area, consistent with workplace organization/5S ideology
• Interacts with Supervisors to address daily needs, issues, or concerns
• Performs other duties as assigned

Customer Service Rep Job Qualifications 

• Three (3) to five (5) years of previous customer service experience
• Two (2) or more years warehouse experience
• Exceptional verbal and written communication skills, instructional, and leadership skills
• Ability to read, write, and communicate in English
• Ability to demonstrate full understanding of production flow process
• Strong Microsoft office and computer applications skills
• Ability to use SAP as related to production
• Employees in all warehouse positions must be able to immediately perceive auditory warning signals such as bells, alarms, and horns that are used to warn employees of the start-up, movement, or approach of equipment (including forklifts, turrets, overhead cranes, conveyors, trucks, and other equipment operated inside or outside the warehouse), mechanical abnormalities, and similar risk situations during warehouse operations