Installation Coordinator

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Installation Coordinator reports to the Senior Manager, Installation
• Located in Bellingham, MA
• Full-Time
• In Office

The Installation Coordinator is responsible for ensuring timely and efficient scheduling of customer foodservice equipment installations, managing inbound customer contacts, and overseeing the coordination of service vehicles and work crews. This position requires strong organizational skills, a customer-driven focus, and the ability to manage a high volume of inbound calls.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Scheduling and Dispatch:

• Schedule and dispatch workers, work crews, equipment, or service vehicles according to customer requests.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors electronically.

Customer Communication:

• Communicate with customers to address questions, problems, or requests for service or equipment.
• Prepare daily installation schedules and confirm install schedules with customers throughout the day.

Recordkeeping and Monitoring:

• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other install information.
• Monitor the GPS software to ensure vehicles are at assigned locations.

Install Scheduling Oversight:

• Oversee and distribute install scheduling according to approved procedures.
• Manage all inbound customer contacts via phone, email, web portal, and fax in a fast, customer-friendly, and professional manner.

Customer Service and Cross-Promotion:

• Employ formalized scripting to communicate with customers and provide consistent and organized information.
• Cross-promote all services offered to customers.

Continuous Improvement:

• Review current processes and services regularly and make recommendations/proposals to improve the customer experience.
• Work cohesively as a customer service team member and provide internal support as needed.

Issue Resolution:

• Resolve escalated customer service issues.
• Perform other related duties as required and assigned.

COMPETENCIES:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a team environment.
• Proficiency in project management tools and software.

QUALIFICATIONS & EXPERIENCE:

• 1 – 2 years of experience in scheduling and/or dispatch, or equivalent military or practical experience.
• Experience in coordinating systems and knowledge, preferably within a service/installation department.
• Proficient computer skills in Microsoft Office (Excel, Word, Outlook) and the ability to learn other internal software as needed.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 50 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

#MKIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.
 

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc.  Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
 

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.