Installation Coordinator

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Installation Coordinator reports to the Senior Manager, Installation
• Located in Bellingham, MA
• Full-Time
• In Office

The Installation Coordinator is responsible for ensuring timely and efficient scheduling of customer foodservice equipment installations, managing inbound customer contacts, and overseeing the coordination of service vehicles and work crews. This position requires strong organizational skills, a customer-driven focus, and the ability to manage a high volume of inbound calls.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Scheduling and Dispatch:

• Schedule and dispatch workers, work crews, equipment, or service vehicles according to customer requests.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors electronically.

Customer Communication:

• Communicate with customers to address questions, problems, or requests for service or equipment.
• Prepare daily installation schedules and confirm install schedules with customers throughout the day.

Recordkeeping and Monitoring:

• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other install information.
• Monitor the GPS software to ensure vehicles are at assigned locations.

Install Scheduling Oversight:

• Oversee and distribute install scheduling according to approved procedures.
• Manage all inbound customer contacts via phone, email, web portal, and fax in a fast, customer-friendly, and professional manner.

Customer Service and Cross-Promotion:

• Employ formalized scripting to communicate with customers and provide consistent and organized information.
• Cross-promote all services offered to customers.

Continuous Improvement:

• Review current processes and services regularly and make recommendations/proposals to improve the customer experience.
• Work cohesively as a customer service team member and provide internal support as needed.

Issue Resolution:

• Resolve escalated customer service issues.
• Perform other related duties as required and assigned.

COMPETENCIES:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a team environment.
• Proficiency in project management tools and software.

QUALIFICATIONS & EXPERIENCE:

• 1 – 2 years of experience in scheduling and/or dispatch, or equivalent military or practical experience.
• Experience in coordinating systems and knowledge, preferably within a service/installation department.
• Proficient computer skills in Microsoft Office (Excel, Word, Outlook) and the ability to learn other internal software as needed.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 50 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

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