Janitorial Account Manager

Are you looking for a career change? Join The Budd Group and change your future!

Position Summary:
The ACCOUNT MANAGER will be responsible for driving exceptional customer satisfaction, ensuring account retention, and fostering positive employee relations. Key responsibilities include scheduling account personnel, establishing work standards, conducting site evaluations and audits, managing inventory and equipment usage, controlling budgets, troubleshooting and problem-solving, and overseeing the orientation and training of supervisory and support staff. Additionally, the ACCOUNT MANAGER will uphold safety compliance, maintain strong customer relationships, and manage special projects as requested. This individual will ensure all managed services are delivered effectively and cost-efficiently.

Position Responsibilities:

• Oversee expenses for all janitorial operations within the facility, regularly reviewing job costs and making adjustments to meet budget targets.
• Ensure that service delivery meets the highest standards of quality across the organization.
• Maintain employee personnel records in compliance with administrative requirements.
• Plan, organize, coordinate, and supervise janitorial operations across all shifts.
• Develop and implement workflow processes and standards.
• Ensure compliance with environmental procedures in alignment with local, state, federal, and company regulations.

Position Qualifications and Skills:

• Experience: 2-5 years in a relevant management role.
• Financial Acumen: Proficient in creating and forecasting productivity, staffing, and budget plans, and initiating corrective actions professionally when necessary.
• Client Relations: Commitment to client satisfaction and quality standards. Ability to effectively communicate with clients regarding services, performance, and contract expectations. Provide feedback to management on client needs and potential opportunities to expand relationships.
• Team Leadership: Proven ability to coach, motivate, develop, and lead a team. Familiarity with HR practices, including staffing plans, job descriptions, employee relations, training, safety, benefits, and succession planning.

Requirements:

• Education: Associate’s degree or higher (BA/BS preferred).
• Experience: 2-5 years of management experience.
• Technical Skills: Proficiency in Microsoft Office applications.

Success Traits:

• Strong interpersonal and leadership skills.
• Passionate about customer service and employee engagement.
• Demonstrated expertise in delivering excellent customer service.

Physical Demands:

• Ability to walk or stand for extended periods.
• Capability to bend, stoop, reach, and lift up to 50 pounds.
• Ability to work in industrial environments for prolonged periods.

This position requires a results-driven individual committed to maintaining the highest standards of operational excellence and customer satisfaction.

Why Work For The Budd Group?!? 

• We are a God-honoring company of excellence 
• PTO - Vacation, Sick Time, 9 Major Holidays, 2 Floating Holidays, and 1 Volunteer day to go serve your community!!
• Medical, Dental, and Vision Benefits
• Life, Accident, and Disability Insurance
• HSA and FSA programs
• 401(k) - We Match
• Career Advancement
• Free Online Classes for professional and personal development available to ALL employees
• Free Mental Health and Financial Assistance Programs
• Pay on Demand + Cash Back rewards program
• Classes to learn English or Spanish
• Recruit60

Check us out!!

• www.buddgroup.com
• Glassdoor
• Linkedin

The Budd Group Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristic protected by law or regulation.