PACE Transportation Coordinator

Position Summary:

Under the direction of the IDT Manager, the PACE Transportation Coordinator is responsible for coordinating, scheduling, and arranging necessary transportation services for all PACE participants and potential enrollees. Participates as a member of the Interdisciplinary team. Responsible for the creation of the daily companionship manifest.

Essential Functions of the Job:

• Participate as a member of the Interdisciplinary Team (IDT).
• Attend meetings and take part in the approval of services, care planning and communicate changes in participant condition to IDT team members.
• In conjunction with the contracted transportation provider, plans and coordinates all transportation scheduling activities related to San Diego PACE participants.
• Coordinates with other IDT disciplines, participants transportation needs that may involve, companionship and translation services.
• Responsible for the coordination of transportation services, and for entering necessary information into the Participants medical record according to PACE regulations.
• Maintain close communication with participants and their families/caregivers.
• Check-in call to participants for initials and reassessments.
• Properly documents in participant’s medical record all communication, and relevant information regarding participants’ transportation needs and interactions.
• Answers telephones and transportation inquiries in a timely manner.
• Utilize transportation software to provide timely information to participants and PACE staff regarding estimated time of arrival and/or transportation status.
• Create and provide companionship manifest to IDT manager daily.
• Perform reminder calls when needed to participants to confirm specialty appointments including the need for companionship 48 hours prior to appointment date and record outcome on Participant’s health record.
• Removal of participants that are disenrolled or expired on transportation software.
• Coordinates, monitors, and maintains accurate records and data of day-to-day transportation activities to provide information to IDT Manager as necessary.
• Address service problems that may arise and communicate concerns to IDT Manager and Technical Manager as necessary.
• Transport participants in PACE vehicle when needed.
• Visits to participants home may be required.
• Performs other related duties as assigned or requested.

Additional Duties and Responsibilities:

• Maintains and complies with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Performs other related duties as assigned or requested.

Job Requirements

Education Required:

• High School Diploma/GED

Certifications/Licenses Required:

• Current CA driver’s license and access to an insured vehicle.

Experience and Required Skills:

• A minimum of 6 months’ experience in a healthcare-related field.
• Experience with transportation coordination and/or working with the elderly would be very helpful for this position.
• Demonstrated ability to handle multiple ongoing department requests, ability to work under minimal supervision and ability to meet deadlines.

Verbal and Written Skills Required to perform the Job:

• Bilingual Spanish and English.
• Excellent organizational and communication skills.
• Good public relations.

Equipment Used:

Computer, telephone, fax, copier, and other office equipment. Must be able to use computer proficiency.

Working Conditions and Physical Requirements:

Physical activities include prolonged periods of sitting while working at computer. Frequent walking and standing. Driving of personal and/or company vehicle. May be able to work weekdays, weekends, and holidays per operational needs.

Universal Requirements:

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment.  Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.