PACE Transportation Coordinator

Position Summary:

Under the direction of the IDT Manager, the PACE Transportation Coordinator is responsible for coordinating, scheduling, and arranging necessary transportation services for all PACE participants and potential enrollees. Participates as a member of the Interdisciplinary team. Responsible for the creation of the daily companionship manifest.

Essential Functions of the Job:

• Participate as a member of the Interdisciplinary Team (IDT).
• Attend meetings and take part in the approval of services, care planning and communicate changes in participant condition to IDT team members.
• In conjunction with the contracted transportation provider, plans and coordinates all transportation scheduling activities related to San Diego PACE participants.
• Coordinates with other IDT disciplines, participants transportation needs that may involve, companionship and translation services.
• Responsible for the coordination of transportation services, and for entering necessary information into the Participants medical record according to PACE regulations.
• Maintain close communication with participants and their families/caregivers.
• Check-in call to participants for initials and reassessments.
• Properly documents in participant’s medical record all communication, and relevant information regarding participants’ transportation needs and interactions.
• Answers telephones and transportation inquiries in a timely manner.
• Utilize transportation software to provide timely information to participants and PACE staff regarding estimated time of arrival and/or transportation status.
• Create and provide companionship manifest to IDT manager daily.
• Perform reminder calls when needed to participants to confirm specialty appointments including the need for companionship 48 hours prior to appointment date and record outcome on Participant’s health record.
• Removal of participants that are disenrolled or expired on transportation software.
• Coordinates, monitors, and maintains accurate records and data of day-to-day transportation activities to provide information to IDT Manager as necessary.
• Address service problems that may arise and communicate concerns to IDT Manager and Technical Manager as necessary.
• Transport participants in PACE vehicle when needed.
• Visits to participants home may be required.
• Performs other related duties as assigned or requested.

Additional Duties and Responsibilities:

• Maintains and complies with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Performs other related duties as assigned or requested.

Job Requirements

Education Required:

• High School Diploma/GED

Certifications/Licenses Required:

• Current CA driver’s license and access to an insured vehicle.

Experience and Required Skills:

• A minimum of 6 months’ experience in a healthcare-related field.
• Experience with transportation coordination and/or working with the elderly would be very helpful for this position.
• Demonstrated ability to handle multiple ongoing department requests, ability to work under minimal supervision and ability to meet deadlines.

Verbal and Written Skills Required to perform the Job:

• Bilingual Spanish and English.
• Excellent organizational and communication skills.
• Good public relations.

Equipment Used:

Computer, telephone, fax, copier, and other office equipment. Must be able to use computer proficiency.

Working Conditions and Physical Requirements:

Physical activities include prolonged periods of sitting while working at computer. Frequent walking and standing. Driving of personal and/or company vehicle. May be able to work weekdays, weekends, and holidays per operational needs.

Universal Requirements:

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.