Housekeeping Supervisor

Primary Purpose of Position  

The Housekeeping Supervisor oversees the Housekeeping staff and inspects their work on a daily basis, to ensure that guest rooms are ready for occupancy. This person also ensures that The Ranch public spaces and all other areas and buildings are immaculately clean, organized, and sanitary. The supervisor is responsible for supervising daily operations of the department, upholding department standards for cleanliness in accordance to Forbes Five Star Standard, ensuring a quality product and delivering an exceptional guest experience. The ideal candidate would be service oriented, attention to detail, team player and a good mentor and trainer. 

Essential Duties and Responsibilities  

1. Knowledgeable of and able to perform all duties of housekeeping and laundry attendants. 

2. Assist with the responsibilities and duties of housekeeping and laundry. 

3. Address guest concerns, requests and special requirements in a timely manner to ensure guest satisfaction. 

4. Communicate guest concerns, requests and special requirements in a timely manner to appropriate departments and utilize all tech platforms. 

5. Assist in creating, reviewing and monitoring staff schedule to ensure there is sufficient coverage at all times. Confirm staff members have arrived and document/find substitutes for any late or absent employees. 

6. Be experienced in leading a housekeeping team in a multi-unit facility requiring daily cleaning. 

7. Prepares work priorities by obtaining list of vacant rooms that need to be cleaned immediately. 

8. Provides room availability information by informing manager or utilizing tech platforms. 

9. Maintains rooms and common areas of the property by conducting visual inspections of furniture, walls, and floor coverings; taking or recommending needed actions to management. 

10. Contributes to team effort by attending staff meeting with other department supervisors; discussing company policies and patrons’ complaints; making recommendations to improve service and operations. 

11. Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations. 

12. Keeps housekeeping supplies ready by inventorying stock; placing orders; verifying receipt. 

13. Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; call for repairs and communicating with our facilities department. 

14. Promote teamwork and quality service through daily communication. 

15. Assist the Director of Housekeeping and Housekeeping Manager in managing property operations to maximize profitability and growth. 

Education/Experience 
Required 

1. High School Degree or GED. 

2. Minimum of two years in housekeeping.  Minimum of one year supervisor experience.  

3. Be able to work in a standing position for long periods of time up to 8 hours a day. 

4. Ability to perform assigned duties with attention to detail, speed, and accuracy. 

5. Ability to exert physical effort consistent with cleaning assigned rooms as per Ranch standards. 

6. Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs 

7. Valid Driver’s License 

Special Skills/Physical Demand 

2. Ability to communicate with guests/ employees to their understanding. 

3. Ability to use radio/computer/apps/ word and excel programs 

4. Ability to perform assignments with minimal supervision and focus attention on details. 

5. Ability to prioritize, organize work assignment and follow-up to achieve desired results. 

6. Ability to ensure security and confidentiality of guest and company information. 

7. Ability to work cohesively with co-workers. 

8. Ability to regularly lift and or move 30 lbs. and occasionally lift or move 50 lbs. 

9. Ability to stand for long periods of time and move frequently from area to area. 

This job description is intended to convey information essential to understanding the scope of working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.