Housekeeping Manager

The Housekeeping Manager is responsible for overseeing all cleaning operations of the accommodations, lodge, public spaces and laundry facility within Forbes Five Star standards at all times.

Essential duties and responsibilities include the following, but are not limited to:

• Assisting in creation of budget and maintaining expenses to said budget
• Scheduling all areas of division to ensure maximum productivity
• Training standards in compliance to Ranch standards, Forbes Travel Guide, and Relais and Chateaux
• Coaching and counseling staff members through progressive discipline tactics
• Purchasing and maintaining inventory levels throughout all products within division

Duties and Responsibilities

• Knowledgeable of and able to perform all duties of housekeeping, laundry and public area roles.
• Assist with responsibilities and duties of housekeeping and laundry services during need periods.
• Address guest concerns, requests and special requirements in a timely manner to ensure guest satisfaction.
• Communicate guest concerns, requests and special requirements in a timely manner to appropriate departments.
• Create, review & monitor staff schedules to ensure there is always sufficient coverage.
• Stay within budget for any expenses and supplies.
• Work with leadership to recruit, train, and supervise staff.
• Perform counseling and coaching sessions with staff.
• Confirm all staff members have arrived and document/find substitutes for any late or absent employees.
• Confirm all staff members are dressed appropriately according to uniform policy
• Prioritize workload appropriately based on staffing and occupancy.
• Provides room availability information to Front Desk
• Maintains rooms and common areas of the property by conducting visual inspections of furniture, walls, and floor coverings; taking or recommending needed actions to management.
• Contributes to team effort by attending period staff meetings with other department supervisors; discussing company policies and patrons’ complaints; making recommendations to improve service and operations.
• Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
• Keeps housekeeping supplies ready by inventorying stock; placing orders; verifying receipt.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; call for repairs.
• Promote teamwork and quality service through daily communication and co-ordination with other team members.
•  Assist the Director of Housekeeping in managing property operations to maximize profitability and growth.

Education/Experience

• Minimum of three years supervisory experience in housekeeping/hospitality.  Minimum of one year manager experience.
• Strong understanding of reservation software and housekeeping productivity standards preferred
• Strong understanding of chemical safety, sanitation standards, and regulations to ensure a safe environment
• Experience in recruitment and payroll systems
• Ability to communicate with guests/employees to their understanding and to provide legible written communications and direction.
• Ability to compute basic mathematical calculations and follow budget guidelines.
• Valid driver’s license.

Special Skills/Physical Demand

• Display a friendly, courteous and professional demeanor with guests, and other employees.
• Ability to anticipate and understand guest inquiries, providing prompt response time.
• Ability to perform assignments with minimal supervision and focus attention on details.
• Ability to prioritize, organize work assignment and follow-up to achieve desired results.
• Ability to ensure security and confidentiality of guest and company information.
• Ability to work cohesively with co-workers as part of a team.
• Ability to regularly lift and or move 30 lbs. and occasionally lift or move 50 lbs.
• Ability to stand for long periods of time and move frequently from area to area