General Manager

Position Overview

The General Manager is responsible for the overall leadership, management, and operational oversight of The Ranch at Rock Creek. This role requires a seasoned hospitality professional with a proven track record of managing luxury properties to the highest standards of excellence. The General Manager will uphold The Ranch’s reputation as a Forbes 5-Star property by ensuring exceptional guest experiences, operational efficiency, and a motivated team of employees dedicated to delivering unmatched service.

Key Responsibilities

• Leadership & Strategy:

• Provide strong, hands-on leadership to all departments, fostering a culture of service excellence, teamwork, and accountability.

• Collaborate with ownership and senior leadership to develop and execute long-term strategies to maintain and enhance the property’s reputation and profitability.

• Operational Excellence:

• Oversee day-to-day operations across all departments, ensuring seamless execution of guest services and activities.

• Uphold Forbes 5-Star service standards by regularly evaluating guest experiences and addressing opportunities for improvement.

• Develop and monitor budgets, ensuring financial goals are achieved while maintaining operational integrity.

• Guest Experience:

• Lead efforts to create personalized and memorable experiences for all guests, ensuring the highest levels of satisfaction and loyalty.

• Handle guest concerns and special requests with professionalism and a solution-oriented approach.

• Team Management:

• Recruit, train, and develop a high-performing team, fostering a culture of professionalism, engagement, and growth.

• Implement and uphold performance standards, providing coaching and feedback to drive continuous improvement.

• Community & Brand Engagement:

• Act as the face of The Ranch at Rock Creek, engaging with the local community, guests, and industry stakeholders.

• Maintain strong relationships with external partners and vendors to support the property’s operational and brand objectives.

Qualifications

• Minimum of 10 years of senior leadership experience in luxury hospitality, with experience managing Forbes-rated or equivalent 5-star properties.

• Proven track record of delivering exceptional guest experiences and achieving financial goals.

• Strong understanding of luxury guest expectations and the ability to maintain Forbes 5-Star service standards.

• Expertise in operations, budget management, and strategic planning.

• Exceptional interpersonal and communication skills, with the ability to inspire and lead a diverse team.

• Knowledge of ranch or resort operations, including activities such as equestrian programs, outdoor adventures, and dining experiences, is highly desirable.

Key Competencies

• Visionary leadership with the ability to inspire and motivate teams.

• Proactive problem-solving and decision-making skills.

• A guest-centric mindset with an unwavering commitment to excellence.

• Adaptability to a remote location and an appreciation for Montana’s unique lifestyle and culture.

Compensation & Benefits

• Competitive salary, commensurate with experience.

• Comprehensive benefits package, including health insurance, retirement plan, and performance incentives.

• On-site housing or housing allowance provided.

• Opportunities for professional growth and development.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.