Massage Therapist

Position Title: Massage Therapist

Department: Spa

Exempt/Nonexempt: Non Exempt (Hourly), plus commission

Reports to: Spa Supervisor

Date Updated: 2023

Primary Purpose of Position

The Massage Therapist administers professional massage and body treatments to our guests. They must have the ability to perform Swedish and deep tissue massage and be willing to train in The Granite Spa’s specific massage and body treatment offerings. The ideal candidate will be committed to providing five-star service to guests by maintaining a high level of customer service at all times and have an in-depth knowledge of health and wellness. Applicants must have or be in the process of getting their Montana State Massage License.

Essential Duties and Responsibilities

1. Support The Granite Spa philosophy through the consistent use of its standards and procedures.
2. Provide consistent, high-quality treatments in accordance with spa protocols.
3. Be on time for appointments and consistently check schedule throughout the day.
4. Escort guests to and from treatment room and attend to any immediate needs throughout the Spa visit.
5. Have the ability to courteously interact and answer all spa and ranch related questions to each guest.
6. Maintains cleanliness of spa and related areas and equipment.
7. Ensure guest comfort and safety during their treatment.
8. Properly care for equipment and use proper amounts of product.
9. Report maintenance and dysfunctional equipment issues to the Spa Manager.
10. Attend weekly and monthly spa meetings or training courses as required.
11. Ability to assist co-workers in the spa as well as assist other ranch departments to help contribute to the success of The Ranch at Rock Creek.
12. Perform as a professional, with a five-star attitude and conduct all spa responsibilities as required by the position or assigned by the Spa Manager.
13. Uphold standards of sanitation, sterilization and cleanliness as direct by law and the spa’s standards.
14. Displays leadership in guest hospitality, exemplifying excellent customer service, LHW standards, and creating a positive atmosphere for guest relations.
15. Maintain current licensure.
16. Able to wash and fold laundry to spa standards.
17. Enjoy working with people and possess a friendly and positive personality.
18. Communicate to Spa Manager, all occurrences involving staff or guests in the spa that require attention.

Education/Experience

1. High School Diploma or equivalent preferred.
2. Current Montana State Massage License.
3. Minimum of 2 years’ experience in a luxury spa appreciated.

Special Skills/Equipment

1. English fluency required.
2. Strong computer skills are necessary as well as strong organizational skills.
3. Excellent interpersonal communication skills.
4. Able to work a flexible schedule, including weekends and holidays.
5. Positive attitude, team player with amazing customer service skills.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.