Spa Receptionist

Primary Purpose of Position

The Spa Receptionist supports the Spa Supervisor in the seamless daily operations of The Spa at Rock Creek, ensuring an exceptional guest experience in alignment with Forbes 5-Star standards. This role is essential in creating a welcoming and calming environment, guiding guests through their spa journey with warmth and attentiveness. By providing thoughtful service and personalized care, the Spa Receptionist helps each guest relax, unwind, and restore a sense of balance and well-being.

Essential Duties and Responsibilities

· Guest Experience & Front Desk Operations: Maintain a professional and welcoming presence at the spa front desk, serving as a knowledgeable and gracious host. Ensure each guest feels valued, comfortable, and fully attended to from the moment they arrive until their departure.

· Spa Cleanliness & Presentation: Ensure the front desk, relaxation area, bathrooms, and sauna are kept in pristine condition at all times. Adhere to cleanliness and sanitation protocols to maintain a serene and hygienic environment.

· Appointment Scheduling & Coordination: Assist guests with appointment scheduling and confirmations, following The Ranch's booking protocols and ensuring availability aligns with therapist schedules. Maintain clear communication between departments to optimize the guest experience.

· Phone & Guest Communication: Answer phone calls in a polite and professional manner, providing helpful information and assisting with bookings. Check and respond to voicemails promptly to ensure timely guest support.

· Guest Flow & Service Coordination: Manage appointment schedules efficiently, ensuring seamless transitions between services. Oversee refreshment service, ensuring guests have access to properly stocked and well-maintained amenities.

· Check-Out & Payment Processing: Close out spa bookings accurately, ensuring services are appropriately charged to guest rooms or credit cards. Maintain accuracy in all transactions and guest records.

· Retail & Inventory Management: Maintain a well-stocked retail area, assisting guests with product selection and purchases. Track sales data and ensure accurate inventory management to support spa retail operations.

· Warm Guest Welcome & Hospitality: Greet every guest warmly and genuinely, fostering a sense of relaxation and care from the moment they enter. Provide guidance on spa amenities, answer questions, and anticipate guest needs to enhance their overall experience.

Education & Experience

· Previous experience in customer service, hospitality, wellness, or retail preferred.

· High school diploma or equivalent required.

· Proficiency in basic computer skills with the ability to quickly learn new software and booking system.

· Strong communication and organizational skills with a focus on guest satisfactio

· Ability to multitask in a fast-paced environment while maintaining a calm and professional demeanor.

· Valid driver’s license required for potential off-site errands or guest assistance.

Special Skills & Physical Requirement

· Ability to sit, stand, and move around for extended periods.

· Comfortable using cleaning supplies to maintain spa cleanliness and sanitation.

· Professional telephone etiquette with a warm and courteous demeanor.

· Strong interpersonal and communication skills to provide exceptional guest service.

· Ability to perform repetitive motions, such as typing or stocking supplies.

· Capable of lifting up to 25 lbs to assist with stocking, organizing, and light maintenance tasks.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.