911 Dispatcher - Emergency Management

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Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.
 

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

911 Dispatcher – Full-Time

Courthouse location

Hourly Pay Rate: $23.68 to $35.52

Closing Date: April 02, 2025. Or upon receipt of the first 50 application submissions received 

JOB Summary:  Under general supervision the 911 Dispatcher is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone while maintaining computer aided dispatch systems and other computer applications. A 911 Dispatcher works within an emergency communication center/public safety answering point dispatching fire, law and medical emergencies to responding agencies.

JOB DUTIES:

• Operate the 911 emergency answering phone system efficiently. Create an incident in CAD for all incoming calls answered, maintain generated incidents. Perform on call notifications, maintain highway log, monitor entrance points and alarm systems.
• Operate the Computer Aided Dispatch (CAD) and radio system to provide prompt dispatching of emergency units. Query system for warrants, VINs, etc. Notify other departments and other Agencies; simultaneously maintains close contact and communications.
• Inputs, updates, requests, transmits and queries information from a variety of sources to maintain accurate records; works independently with minimal supervision, exercising good judgement in the safeguarding of confidential or sensitive information.
• Disseminates information on vehicle, driver license, criminal history, weapons, boats and other articles via local, state and national computer networks. Monitor TTY’s, forward to proper authorities, maintain accurate outgoing TTY log and input fatal reports as needed.
• Monitor all DOT traffic cameras and assist law enforcement agencies by reporting site pictures for information dissemination. Learn Freeway system thoroughly
• Ninety percent (90%) of all incoming calls will be answered within 10 seconds. Priority 1 incidents will be dispatched within 90 seconds. ("Stack to Dispatch Time"). Login to all programs daily. Send weekly Everbridge test message.
• Monitoring duress alarms for the Courthouse, Safety Building, Institutions, all County buildings with alarm systems. Acknowledge and dispatch law enforcement to alarms. Notify deputies of incoming alarms under all circumstances to ensure situational awareness.
• Disseminate emergency notification messages via Everbridge. Make emergency notifications to appropriate Command Staff, DA Supervisors and Master Control. Receive NAWAS, state and federal defense calls and relay information to appropriate city, county, and suburban agency.
• The ability to work in a high tempo and noisy environment while under duress. The dispatcher must be resilient to these never-ending stresses for the duration of their shift to ensure Officer and Public Safety, discipline and effective working relationships with all staff.
• Perform Dispatch Assisted Bystander CPR when needed; Monitor garage access to SB, participate in Job Shadowing and Training; Maintain situational awareness and business acumen. Other duties as assigned by OEM Director, OEM Deputy Director, and/or 911 Division Director

MINIMUM REQUIREMENTS

• Wisconsin Driver's License
• Graduation from high school or G.E.D. equivalent is required
• Current Wisconsin resident at time of application is required
• At least one (1) year of experience with high intensity radio and/or multi-line phone system
• Must be able to pass a criminal background, including a drug test.
• Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets. (Microsoft Word/Excel)
• Must be available to work on holidays and weekends, schedule will include weekends and holidays.

Note: All appointees must successfully complete the Transaction Information Management Enforcement (TIME) system training and Criminal Justice Information Services (CJIS) compliance, and Association of Public Safety (APCO PST) certification within six (6) months of hire date. 

PREFERRED EXPERIENCE:

• Technical training in Police/Fire Emergency Medical Services (EMS) dispatching and radio communications
• At least one (1) year of receiving and/or resolving complaints, problem solving, or had substantial responsibility for receiving and/or giving information. Experience in receiving calls for emergency service or Police / Fire EMS dispatching and radio communication.
• Technical training in Police/Fire Emergency Medical Services (EMS) or Radio Communications

Knowledge, Skills and Abilities: Knowledge of modern office methods, practices, procedures and equipment; skill in prioritizing and performing multiple tasks simultaneously; oral and written communication skills, math skills, skill in data entry; ability to learn the boundaries of Milwaukee County and its freeway system, including highway designations, boundaries and landmarks; ability to clearly speak and understand English; ability to receive and transmit emergency calls accurately; ability to operate radio network and phones; ability to obtain critical information; ability to learn abstract codes needed to query computers via terminals; ability to work in confined areas for extended periods of time; ability to clearly hear incoming calls and radio responses; ability to work independently; ability to read and interpret multiple computer screens; and the ability to work in a high tempo and noisy environment while under stress for the duration of shift to ensure officer and public safety; disciplined and the having effective working relationships with staff and public is required. The ability to lift, carry, push, and pull up to 30lbs when needed.

THE ORIGINAL EXAMINATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

Note: APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

NR20 KM

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.