DHHS System Navigator

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.
 

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: February 5^th, 2025, or upon receipt of the first 50 applicant submissions

DHHS System Navigator

Department of Health and Human Services

Hourly Rate:  $26.45 - $30.49

The mission of the Milwaukee County Department of Health & Human Services is to enhance the quality of life for individuals who need support living healthy, independent, and safe lives within our community. Our vision is to be recognized as the public model of excellence, leadership, and partnership in human services driving superior outcomes for our community.

Job Summary:  The DHHS System Navigator provides reception support to participants, including walk ins for Housing Services. This position is responsible for managing clients for all Housing Services programs, answering relevant questions, and providing the public with as many community resources as possible. To further our No Wrong Door philosophy, this position will be a first point of contact for our participants and assist with navigating through the system to ensure participants connect with the appropriate contacts and potential services. The DHHS System Navigator will collaborate with other service areas to ensure appropriate referral processing and sharing of information between service areas.

Job Duties:

• Provide excellent customer care for all walk ins at the front desk through a solution focused approach. This will include assisting participants and landlords with questions regarding rent assistance payments, homeless walk ins and connection to resources, and any other walk in looking for housing resources.
• Provide immediate assistance and education when applicable as well as coordinate with other system partners to ensure that the participant is being connected to the appropriate contacts and getting access to the correct services. Serve as a liaison between participants and program staff.
• Assist with maintaining community resources up to date and available for all Housing Services participants. Assist with managing the resources share tool for program staff and participants/landlords.
• Support all Housing Services programs with data management projects, as needed.
• Perform other duties as assigned.

Minimum Requirements:

• Current resident of the State of Wisconsin.
• Possession of a high school diploma or G.E.D. equivalent
• At least one (1) year of work experience in a customer service role, case management, and/or experience working with individuals with mental illness.
• At least intermediate know of all computer and software applications such as Microsoft Word and Microsoft Excel.

Knowledge, Skills, and Abilities: Knowledge of housing programs and HUD regulations as they relate to homelessness and income guidelines; knowledge of available housing resources; knowledge of the permanent supportive housing model; ability to work with individuals with a wide range of needs.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.