Remote

Evening Shift 12p-9:30p EST

Pay: $19.24/hr

SUMMARY:

The LegalView Specialist will ensure assigned client’s remote video events occur as scheduled without technical difficulties, plus monitors the quality of the connection in real time to ensure all logistics, questions and concerns for the client and remote participants are addressed. This role requires a quiet environment with the ability to appear on camera. The LegalView Specialist is required to stay knowledgeable regarding technological advances in the legal support industry.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Actively demonstrates the company values of SPIRITED.
• Coordinate and monitor all aspects of events involving remote video attendees taking place worldwide in multiple time zones.
• Remotely assist clientele with installing and testing various streaming platforms (Zoom, WebEx, Teams).
• Locate and test connectivity for suitable remote locations.
• Assign and keep remote Monitors and Document Technicians apprised of all requirements to assist with monitoring and document technology as needed. Notify monitors/technicians/departments of all changes.
• Act as a remote internal monitor to ensure video footage is recorded and occurs without technical difficulties.
• Ensures data in Salesforce database includes all relevant information relating to locations of attendees, their methods of connecting to the event and their contact information.
• Source, train and manage video technicians for on-site coverage.
• Update any instructional documents associated with LegalView services as needed.
• Research and keep abreast of all changes in the industry.
• Maintain a strong working relationship with all departments to support company operations and goals and to expedite the resolution of any problems that may arise.
• Inform and/or update managers and team members on relevant information in a timely manner.
• Inform supervisor of any equipment, software, or procedural needs.
• Safeguard confidentiality of the client information to include medical records and comply with local, state, and federal law pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.
• Perform other duties and assist with projects as assigned.

COMPETENCIES, SKILLS AND ABILITIES

• Possesses excellent written and verbal communication skills.
• Highly developed organizational skills. Proven ability to manage multiple tasks and complex problems in a fast-paced work environment.
• General computer skills (Outlook, Word, Adobe Acrobat, and Windows).
• Flexible schedule and available to work occasional overtime as required.
• Ability to work with deadlines and work well under pressure.
• Works well independently and with other department members.
• Accepts direction well.
• Excellent attendance and punctuality.
• Familiarity with subpoenas, written depositions, and affidavits.

EDUCATION / EXPERIENCE

• High School diploma or equivalent required. 
• A minimum of one year of experience in the court reporting industry.
• Team player approach.

SUPERVISORY RESPONSIBILITIES:

This role is not a supervisory position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in a remote, clerical environment. This role routinely uses standard office equipment such as computers, webcams, phones and printers.

  TRAVEL REQUIREMENTS

This position requires no travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled.

If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online.