Load Management Coordinator

Location: Onsite, Rockford IL  

Schedule: Monday - Friday 9am - 6pm CST

Salary: $18.28 - $22.86 based on experience

In this role, you will play a crucial part in ensuring the smooth operation of our proprietary freight marketplace, while protecting the Landstar brand and increasing revenue. You will be responsible for maintaining accurate, up-to-date information on available truckload freight opportunities, ensuring that our platform reflects relevant and timely data for our customers and agents. You will collaborate with Landstar Agents within your assigned region to identify and secure the most effective and efficient capacity to cover critical truckload shipments. Your people skills will be the foundation for your success in this position, helping you build lasting relationships and effectively navigate challenges.

Essential Responsibilities: 

• Create and maintain effective working relationships with Landstar Agents, fostering cooperation and resolution
• Assist Landstar Agents in securing capacity for critical truckload shipments, providing training to Agents on external load board offerings and services
• Complete documentation and provide guidance on developing effective load posting practices
• Effectively manage high volume email communications to offer timely support and resolution

• Facilitate commercial owner operator drivers (BCO) random drug test notifications based on FMCSA guidelines, ensuring DOT compliance  

• Foster strong relationship with third-party load board vendors through opening and closing accounts, account maintenance, and troubleshooting basic integration issues

Minimum Experience and Qualifications:

• High school diploma, required; or general education degree (GED)
• One-year of customer support experience

Preferred Experience and Qualifications:

• 6 months of transportation experience

Knowledge, Skills, and Abilities:

• Advanced knowledge of Microsoft Word and Excel, strong technical abilities with email and internet
• Ability to remain composed in escalated situations. 
• Professional team collaboration, accepting and delivering constructive feedback
• Achieve S.M.A.R.T. goals set forth by management for performance and quality control purposes
• Basic geographical knowledge of North America.
• Effective communication skills in all modes, ability to retain and relay important information
• Strong organizational and time management ability including researching, documenting, renegotiating, and decision-making skills
• Capacity for research and analytical skills
• Ability to work in a fast-paced, constantly evolving environment
• Flexibility to work Saturday and holiday rotations periodically

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow.  We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.