Pro Shop Stringer

About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:

• Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
• Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

Pro Shop 

Position Responsibilities 

• Provide proper support to custom fit each individual student’s Tennis needs 

• Stay up-to-date on all the latest stringing technology 

• Familiar with all type of string, string patterns, and racquets.  

• Works with manufacturers on having the latest equipment 

• Greet all customers, rings sales on register, give correct change and sales receipt and bag merchandise. 

• Work daily alongside today’s top professionals and junior players 

• Maintain floor standards, customer service standards and utilizes selling skills. 

• Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction. 

• Assist in developing floor standards, visual merchandising, customer service standards, and sales techniques. 

• Provide excellent service consistent with the academy’s core service standards and brand attributes. 

• Maintain a clean and organized selling area, replenishes stock as needed. 

• Follow cash handling procedures (including counting cash, checks, charges, etc. and completing settlement forms). 

•  Suggest items and quantities for re-order. 

• Ability to assist with inventory and receiving product  

• Adhering to all company policies, procedures and business ethic codes 

• Other duties as assigned  

Knowledge, Skills and Abilities 

• A strong basic understanding of all tennis related retail products required 

• Ability to string/service large quantity of racquets daily 

• History of working in a tennis specific environment 

• Retail cash handling experience 

• Excellent customer service skills 

• Strong interpersonal skills to deal with business contacts 

• Professional appearance and demeanor 

• Effective communication skills, both written and oral 

• Desire to work collaboratively with colleagues  

• Excellent written and verbal communication skills 

Preferred Skill 

• Multi-lingual 

• USRSA; Certified Stringer (CS) 

• Master Racquet Technician (MRT)  

Physical Demands and Work Environment 

• Ability to lift, move, push and pull equipment or boxes in excess of40lbs.  

• Ability to stand for long hours  

• Should be able to handle outdoor temperatures for a reasonable period of time. 

• Must be able to move around campus which includes gym, turf, fields, etc. 

• Ability to work flexible hours to include nights, weekends and holidays is required