Service Technician

Summary: The Instrumentation, Sampling Equipment, and Air Drying Equipment Technician serves as an ambassador for the Company and is responsible for repairs, maintenance, and installation of sampling equipment, flow monitoring equipment, and valve actuation equipment installed at a customer’s facility.  Services are performed on-site and on-demand to ensure complete customer satisfaction. 

Responsibilities

• Perform checks to diagnose and repair problems with sampling, flow monitoring air-drying equipment before they occur.
• Perform preventative maintenance and operational checks on sample, flow monitoring and air-drying equipment.
• Respond to emergency calls during normal operating hours and outside of normal operating hours.
• Program, troubleshoot microprocessor and PLC-based equipment controls.
• Resolve customer-initiated technical issues.
• Ability to startup and troubleshoot sampling, flow monitoring, and air drying equipment.
• Work at the customer site.
• Build and maintain client relationships.
• Serves as a technical resource to customers.
• Partner with company sales representatives and management to increase service and aftermarket business. 
• Ability to travel to assist other company technicians as needed.
• Complete daily reports and maintenance checklists as required and send them to the customer and company admin team.
• Generate annual and semi-annual service quotes along with one time repair quotes.
• Provide onsite training to customers when needed

Competencies

• Strong Instrumentation and Problem-Solving Skills.
• Basic Mechanical and Electrical experience
• Good Communication, Customer Service and Consultative Skills.
• Strong work ethic with ability to work under minimal supervision.
• Reliable and punctual
• Able to use computer and service software.
• Company will furnish hand tools and associated diagnostic equipment
• Mileage Reimbursement
• Live in the Western Pa/Cleveland Ohio area
• Willing to train the right candidate.

Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, but candidate must be able to work flexible hours.  Evening and weekend work may be required as job duties demand.

Travel

Local travel is expected with this position 100% of the time. 

Required Education and Experience

• High school diploma or equivalent.
• Must have Mechanical Aptitude. 
• Previous work history with a service based organization.

Additional Eligibility Qualifications

• The ability to pass government background checks and regular drug screening.
• Refrigeration Experience a plus but not required.

Required License and certifications

• Must have a valid, unexpired driver’s license.
• Good driving record.

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Advanced Instruments operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies. 
 

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.