Repair Service Manager

Summary / Objective:

The role of Repair Service Manager of Qualitrol is to lead the Company and to achieve the production goals, mission and vision of the Company. 

Responsibilities:

• Support corporate leadership through clear and timely communication
• Maintain and improve the company’s culture and team atmosphere
• Technical director: production management, job scheduling, technical interface with customers.
• Ensuring all systems are functioning and repairs are flowing through the facility in a timely manner
• Finding and resolving bottlenecks in the production flow using systems knowledge, technical expertise and alternative solutions such as outsourcing and exchanges
• Owning and managing customer and workflow KPI’s
• Being the primary interface between operations and sales/customers
• Work with the Sales team and Sales leadership in the acquisition of new customers while driving high customer satisfaction with current customers
• Manage the procurement flow for repair components and surplus equipment 
• Recruits, hires, trains, motivates, mentors, develops, and evaluates the operations and technical staff to ensure the team has the appropriate level of accountability.
• Implement annual production budget in alignment with organizational strategic direction and the annual goals and objectives.
• Provide regular forecasts of sales and gross profit revenue
• Manage the Key Suppliers Relationships to optimize Sales
• Manage the Supply and Demand of parts on the websites and in inventory
• Assist the team with daily operations to optimize the repair and remanufacturing process
• Implement a Customer Supply Information Portal for monitoring the life cycle of parts and repairs

Experience and Requirements

• Extensive technical experience in the industrial electronic repair business
• Knowledge of industrial electronics and repair components, direct repair experience is ideal
• Proven track record of hiring and building high-performance teams and establishing enduring relationships with customers and key suppliers
• Proven history of ability to increase market share while increasing profitability
• Strong work ethic with proactive communication skills.
• Proficient computer and technical skills including working knowledge of custom software solutions

Work Environment

This position operates from an office, adjacent to the repair facility, in the Charlotte, NC Region.  This role requires regular travel to regional clients and prospective clients.  The role requires the use of standard office equipment such as laptop computers and smartphones.