Emergency Lodging Assistance Program Representative - Contractor

Emergency Lodging Assistance Program Representative - Contractor

What We Need

Corpay is currently looking to hire an Emergency Lodging Assistance Program Representative – Contractor within our CLC Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will play a versatile role, supporting multiple operational areas to ensure efficiency and customer satisfaction. You will report directly to the Emergency Lodging Assistance Program Manager and regularly collaborate with other teams and departments.

How We Work

As an Emergency Lodging Assistance Program Representative – Contractor, you will be expected to work in a virtual environment. Corpay will set you up for success by providing:

• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Call Center

• Inbound phone calls
• Outbound phone calls
• Web portal customer service

• Accounting

• Billing resolution
• Accounting customer service calls
• Data entry

• Hotel Verification

• Basic cross-referencing and matching
• Data verification of hotel information
• Excel-based reports

• Investigation

• Tasked with collecting information from hotels
• Maintain/contribute to database of ongoing investigations
• Deletion or securing of personally-identifiable information

• Corporate Outreach

• Maintain contact with hotel brand and chain corporate contacts
• Prepare reports for hotel brand and chain corporate contacts
• May be requested to meet in-person with brand and chain contacts

Qualifications & Skills

• Teamwork
• Microsoft Word proficiency
• Microsoft Excel proficiency
• Flexibility to work extended hours
• Flexibility to work weekends
• Flexibility to work overtime
• Punctuality
• Strong customer service skills

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency