Housekeeping Turndown Attendant

Position Summary:
The Hotel Turndown Attendant is responsible for preparing guest rooms for the evening, creating a warm and inviting environment. Key duties include tidying the room, refreshing linens, replenishing amenities, and ensuring guests feel comfortable and relaxed. This role requires attention to detail, strong guest service skills, and the ability to consistently follow hotel standards.

Key Responsibilities:

• Turndown Service: Enter guest rooms in the evening to provide turndown service, which includes closing curtains, turning down bed covers, fluffing pillows, and leaving a small amenity, such as water or chocolate, while ensuring the room is clean and welcoming.

• Refresh Linens and Towels: Replace soiled towels with fresh ones, restock bathroom amenities, and straighten bed linens and pillows as needed.

• Room Cleanliness: Ensure the guest room is tidy and free of clutter by emptying trash bins and dusting surfaces, paying close attention to details like smudges on mirrors. 

• Guest Amenities: Replenish in-room items such as bottled water, coffee supplies, and toiletries, ensuring all items meet hotel standards.

• Comfort and Atmosphere: Create a relaxing atmosphere by adjusting room lighting, temperature, and placing bedside mats or other thoughtful touches.

• Guest Interaction: Maintain a friendly demeanor when interacting with guests, accommodating their preferences during turndown service.

• Report Maintenance Issues: Inspect guest rooms for maintenance needs and report any issues for prompt resolution.

• Safety and Security: Uphold guest privacy and follow security protocols when entering rooms, ensuring doors are secured after service.

• Supply Management: Keep the housekeeping cart stocked with necessary supplies for turndown service and restock at the end of each shift.

• Policy Compliance: Adhere to hotel policies and procedures regarding health and safety, uniform code, time & attendance, meal & rest breaks, and code of conduct. Maintain a professional appearance and punctuality.

• Other Duties: Assist the housekeeping team with additional tasks as needed, especially during busy periods or special events.

• Qualifications: Previous housekeeping or hotel experience is preferred, but training will be provided. Candidates should possess strong attention to detail and good communication skills. Flexible scheduling, including nights, weekends, and holidays, is required. A Food Handler and Alcohol Server Certification (or the ability to obtain them upon hire) is also required.

• Work Environment: This role requires physical stamina, as attendants spend most of their shifts on their feet, bending, lifting, pushing, pulling, and walking or moving around the hotel, typically for extended periods and during evening hours.

This job description outlines the essential responsibilities and qualifications for the role. It emphasizes the importance of providing attentive service to guests while maintaining professionalism and upholding the highest standards of hospitality. 

Perform pre- and post-shift duties and any other duties and services as required by management and operational demands.

About Us:
MacArthur Place Hotel & Spa is Sonoma’s premier luxury resort, offering guests a serene and enchanting experience. Set amidst lush gardens and historic structures, the hotel provides exceptional hospitality with attention to detail in every aspect. We are committed to creating a work environment that celebrates diversity and fosters inclusion for all employees. If you are dedicated to delivering outstanding guest service and thrive in a team environment, we welcome you to join us!