Room Attendant - Housekeeping

Job Overview: As a Hotel Housekeeping Room Attendant, you will be responsible for maintaining the cleanliness, order, and overall appearance of guest rooms and public areas. You will ensure that all assigned rooms are clean, well-organized, and properly stocked, contributing to an exceptional guest experience by upholding the highest standards of cleanliness and attention to detail.

Key Responsibilities Overview:

1. Room Cleaning and Preparation: Clean and sanitize guest rooms, make beds, change linens, restock amenities, and perform deep-cleaning tasks as needed.

2. Inspection and Quality Control: Inspect rooms to ensure they meet hotel’s highest standards of cleanliness and sanitation, report maintenance issues, and confirm that all room amenities are working.

3. Guest Service: Interact with guests professionally, fulfill special requests, and respect privacy by following "Do Not Disturb" policies. Provide excellent customer service by addressing guest concerns promptly and ensuring a high-quality guest experience.

4. Professionalism: Maintain the highest level of interactions with guests and colleagues, demonstrating respect, integrity, and a positive attitude. This includes being punctual, dressing appropriately, and consistently upholding the hotel’s values and standards.

5. Health and Safety Compliance: Follow all health and safety guidelines, use cleaning products correctly, and report any hazards or accidents immediately.

6. Laundry Duties: Collect and transport dirty linens, restock clean ones, and handle guest laundry requests according to hotel policies.

7. Waste Management: Empty trash and recycling containers, ensuring proper disposal to support hotel sustainability initiatives.

8. Collaboration and Teamwork: Work with housekeeping staff to clean rooms efficiently, properly and timely and assist with other tasks as needed.

9. Compliance with Hotel Policies: Adhere to hotel policies, including professionalism, time & attendance, meal & rest breaks, grooming, and participate in training sessions.

10. Qualifications: Prior housekeeping experience is preferred. Strong attention to detail, communication skills, and ability to work in a fast-paced environment are essential.

11. Working Conditions: Work in a fast-paced setting, indoors and outdoors, involving standing, walking, bending, pushing, pulling and lifting up to 50 pounds for extended periods and on a regular basis. Flexibility is required for weekends, holidays, and evening shifts.

This job description outlines the essential responsibilities and qualifications for the role. It emphasizes the importance of providing attentive service to guests while maintaining professionalism and upholding the highest standards of hospitality. 

Perform pre- and post-shift duties and any other duties and services as required by management and operational demands.

About Us:

MacArthur Place Hotel & Spa is Sonoma’s premier luxury resort, offering guests a serene and enchanting experience. We pride ourselves on exceptional service and a commitment to excellence in every detail. We celebrate diversity and foster an inclusive work environment for all. If you are passionate about hospitality and enjoy working in a vibrant team environment, we invite you to apply for this exciting opportunity!