Hotel Sales & Marketing Manager (Hotel Exp Required)

Position Summary:

Reporting to the Assistant General Manager, the Sales & Marketing Manager coordinates and executes items related to the marketing and sales operation of the Ethan Allen Hotel. Responsible for the management and solicitation of a designated market.

Essential Duties and Responsibilities:

• Experience with Corporate Business Transient & Group Sales.
• Comfortable with reading/understanding the STR report.
• Understands how/why to set room rates at appropriate seasons.  
• Oversee marketing strategies for the hotel via web, in-person events, trade shows, and cold calls. 
• Plan, direct, organize, and control departmental activities such as telemarketing, outside sales calls, conducting walking tours, entertaining clients, developing, and soliciting new leads, presenting, and preparing written proposals and contracts.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Gather, organize, and disseminate both written and verbal information regarding the specific requirements of client events to the appropriate departments and individual clients in a prompt, accurate, profitable, pleasant, and professional manner.
• Develop target lists and action plans for account solicitation. Assist in assignment and distribution of leads. Provide guidance in prospecting and qualifying potential leads.
• Develop and cultivate current and new relationships with local and business afar.

Knowledge, Skills, and Abilities:

• Minimum education level at High School diploma or equivalent.
• Minimum of three (3) years of hotel or equivalent sales experience.
• Strong knowledge of the geographic designated market, preferably Danbury area and the surrounding towns, and ability to travel throughout designated market in a timely manner.
• Effectively able to deal with guests and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Strong forecasting and decision-making skill set.
• Professional appearance and manner.
• Adaptabilityto change in work area and hotel procedures.
• Willingness to learn new skills and/or improve on existing ones.
• Ability to solve routine problems that occur on the job and ask for help when necessary.
• Ability to maintain a positive guest and associate experience.
• Ability to book, contract, follow through, and finalize billing for groups or transient business.

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with the Ethan Allen team. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Ethan Allen associate is a guest relations ambassador.

Benefits

Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being.  Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs.  Some of the benefits offered are 401(k) plan (with Employer contributions), multiple Medical Plans with Prescription Drug Coverage, Health Savings Account (including Employer contributions), Dental Plan, Vision Plan, Basic Group Term Life & Accidental Death & Dismemberment, Supplemental Group Term Life & AD&D Insurance, Dependent Group Term Life Insurance, Short and Long-Term Disability (Full-Time associates only), Business Travel Accident Life Insurance, Flexible Spending Accounts – Health Care & Dependent Care, Commuter Saving Plans – Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance and Employee Assistance Program.