FRONT DESK OFFICER

First point of contact for guests, providing exceptional customer service and administrative support. Handling guest inquiries, check-ins, check-outs, and reservations, ensuring a smooth and efficient experience for all guests.

Primary Responsibilities:

• Greet guests with a warm and friendly welcome upon arrival, providing information about hotel amenities, services, and local attractions.
• Assist guests with check-in and check-out procedures, ensuring accuracy in processing payments, issuing room keys, and collecting necessary information.
• Respond to guest inquiries and requests promptly and professionally, providing accurate information and solutions to meet their needs.
• Handle guest reservations, including room bookings, modifications, and cancellations, utilizing hotel management software.
• Maintain an organized and tidy front desk area, including the lobby and reception area, ensuring a welcoming and professional environment for guests.
• Coordinate with housekeeping and maintenance staff to fulfill guest requests and address any issues or concerns during their stay.
• Manage phone calls and emails efficiently, directing inquiries to the appropriate department or staff member and responding to messages in a timely manner.
• Assist with administrative tasks such as filing, photocopying, and data entry to support the smooth operation of the front desk.
• Maintain knowledge of hotel policies, procedures, and emergency protocols to handle guest interactions and situations effectively.
• Collaborate with other hotel departments, including concierge, housekeeping, and reservations, to ensure seamless guest experiences.