CONCIERGE OFFICER

To provide service for guests when arriving and departing from the hotel and to give guests information and directions in a prompt and professional manner. Handles all movement of luggage (temporary, long-term storage, lost baggage). Provides a prompt delivery of mails and messages. Organizes a prompt Taxi service and assist in airport transferring.

Primary Responsibilities: 

• Provides a high standard of service within the department and a high level of product knowledge of the hotel and the local area.
• Handles all guests’ queries or requests in a polite and efficient manner.
• Handles all movement of luggage (temporary, long term storage, lost baggage).
• Extends fully cooperation within and between departments.
• Notifies supervisors regarding any unusual events (emergency cases, accident, the failure of any system etc.)
• Provides a prompt delivery of mails and messages.
• Delivers newspapers to guest rooms and Serviced Apartments on time.
• Briefs new shift personnel when handling over at the end of the shift.
• Assists in escorting guests to their rooms.
• Provides door service, entrance to hotel and driveway, to ensure a smooth traffic flow.
• Organizes a prompt TAXI service and assist in airport transferring.
• Handles paging requests.
• Assist guests as required.
• Knows about all events and activities accruing in and out of the hotel.
• Be familiar with the emergency procedure of the hotel and be able to handle any emergency according to the procedures.
• Complies with all FO systems and procedures and with all company policies.
• Performs other duties as assigned by supervisors.