HOUSEKEEPING MANAGER

The Housekeeping Manager is responsible for overseeing all aspects of the housekeeping department to ensure the highest standards of cleanliness, comfort, and aesthetics throughout the property. They lead and motivate a team of housekeeping staff, manage departmental budgets, and collaborate with other departments to deliver exceptional guest experiences.

Responsibilities:

• Lead, motivate, and supervise the housekeeping team to ensure efficient and effective cleaning of guest rooms, public areas, and back-of-house areas.
• Establish and maintain housekeeping standards and procedures to meet or exceed guest expectations and brand standards.
• Develop and implement training programs for housekeeping staff, including onboarding new hires and providing ongoing training and coaching to ensure consistent performance.
• Manage departmental budgets, including labor and supplies, to achieve cost-effective operations while maintaining quality standards.
• Monitor inventory levels of cleaning supplies and amenities, and coordinate with suppliers to ensure adequate stock levels while managing costs.
• Conduct regular inspections of guest rooms, public areas, and equipment to identify maintenance issues, cleanliness concerns, and safety hazards, taking appropriate corrective action as needed.
• Collaborate with other departments, such as front office and maintenance, to ensure seamless communication and coordination of guest services.
• Handle guest inquiries, requests, and complaints promptly and professionally, seeking resolution to guest satisfaction.
• Maintain a working knowledge of all relevant health, safety, and sanitation regulations and ensure compliance by the housekeeping team.
• Prepare reports and provide regular updates to hotel management on departmental performance, including cleanliness scores, guest feedback, and budget adherence.