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GENERAL SUMMARY Relationship Manager (“RM”) is able to handle both (i) client-facing business development responsibilities as well as (ii) portfolio management responsibilities. This type of RM is typically found in lending teams with a smaller number of people where someone may need to carry out both functions. In a larger lending team, this title can exist for someone who wants to transition from PM to SRM but is not quite ready for the loan goal targets of a SRM. This position’s function i ...Read more about VP/FVP, Relationship ManagerMore
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GENERAL SUMMARY The GRC System Analyst will be responsible for maintaining robust GRC software solutions and reporting capabilities that assists the Bank in managing their regulatory and compliance requirements effectively.The role will evolve to become a blend of reporting requirements gathering, configuration, report writing and design for the Bank’s business and risk management professionals across the three lines of defense. Typical stakeholders may include Risk Management, Audit, Compliance ...Read more about GRC System AnalystMore
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GENERAL SUMMARY The Business Continuity Manager provides proactive guidance, oversight and monitoring of the first line’s operational activities to ensure alignment with the organization’s Business Continuity and Disaster Recovery program requirements. Responsible for the development, implementation, and maintenance of a comprehensive BCP program that includes policies, strategies, plans, and processes aligned to regulations, industry best practices and standards, compliance requirements, educat ...Read more about VP, Manager, Business ContinuityMore
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GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk ...Read more about Relationship Banker IMore
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GENERAL SUMMARY Following established policies and procedures, the Loan Portfolio Officer is responsible for maintaining and monitoring the existing portfolio and growing/developing the customer relationship. Work with the Underwriting Department to provide required information for loan underwriting on both new and renewal credits. Product types include all facets of commercial loans and construction loans. The incumbent will provide mentoring and coaching to junior staff. ESSENTIAL FUNCTION ...Read more about Loan Portfolio OfficerMore
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GENERAL SUMMARY The Lead Operational Risk Manager is responsible for helping implement and manage the operational risk management framework and methodology across the Bank including but not limited to the risk identification and assessment processes and procedures, control testing oversight, Second Line effective challenge and various regulatory compliance support tasks. This role and its related responsibilities reside within the Second Line of the Enterprise Risk Management function. The role ...Read more about FVP, Manager, Lead Operational RiskMore
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GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering ...Read more about Customer Service & Sales ManagerMore
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GENERAL SUMMARY Responsible for supervising and coordinating all day-to-day activities of a client service team that responds to client questions, issues, and requests. Ensure team members consistently deliver high level quality client service. Assist and support development of department procedures and processes. Ensure regulatory compliance and adherence to bank policies and procedures. DIRECT REPORTS The incumbent supervises Client Service Specialists. ESSENTIAL FUNCTIONS Responsible ...Read more about Assistant Manager, Client Care CenterMore
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GENERAL SUMMARY Responsible for assisting and servicing clients through inbound and outbound calls. Perform regular daily officer functions which include coordinating daily activities of a client service team and responding to client inquiries. Act as second-tier support for complex account servicing. Provide training and daily supervision to team members. Consistently deliver a high level client service experience. Ensure regulatory compliance and adherence to bank policies and procedures. E ...Read more about Client Care Center OfficerMore
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GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering ...Read more about Customer Service & Sales ManagerMore
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GENERAL SUMMARY Responsible for supporting the branch operations administration and managing a customer portfolio of Retail branch customers (consumer & business) and business development activities. Primary responsibilities include deepening customer relationships by cross selling bank products/services and referring customers to other areas of the bank as appropriate. Providing operational support (as needed conducting teller and new account opening transactions), while delivering exceptional ...Read more about Relationship Banking OfficerMore