Bilingual Senior Operations Manager - Insurance

SUMMARY 

Responsible for overseeing overall project pipeline, coordinating activities and reporting on success metrics for the Sunshine Life & Health Advisors group. Influences optimization of performance across project platforms to achieve the highest organizational value. Ensures appropriate communication, project support, resources and delivery to meet stakeholder expectations.

• Full-time, benefits-eligible
• Onsite at our office in 7757 W Flagler Street, Miami, FL 33144 (Mall de Las Americas)

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Provides overarching coordination of multiple projections competing for a limited resources; integrating activities with other project managers as needed;

• Identifies and addresses capacity issues; adjusting schedules and expectations as needed.

• Coordinates timing of field communication, program/product launches and staff training across Sunshine Life & Health Advisors to ensure optimal engagement and success.

• Provides routine reporting on KPIs for all practice areas, programs and products within Sunshine Life & Health Advisors.

• Partners with internal resources to ensure project-related activities are carried out in accordance with requirements, specifications, schedules, and budgets.

• Ensures open lines of right-sized communication across cross-functional stakeholders regarding key projects and initiatives to support integrated efficiency and leveragability where possible.

• Provides consistent project communication comprised of status, key decisions, escalations, risks to schedule and deliverables, and roadblocks on a regular rhythm and format.

• Tracks project performance, specifically to analyze the successful completion of short and long term goals.

• Oversees optimization of performance across project platforms to achieve the best functional value.

• As needed, creates and manages project implementation plans, which includes but is not limited to, deliverables and milestones.

• Creates project controls such as action item lists, risk logs, issues logs, change control and decision logs.

• Acts as point person for project level communications that will keep sponsors, stakeholders, business partners, and team leads informed on matters including, progress to plan, key milestones, integration efforts/needs across the program and/or project, risks, issues, etc..

• Seeks opportunities to implement process improvements within the department.

• Translates the vision and requests of functional leadership with accuracy to vendors.

• Evaluates and provides input and direction in the vendor selection process to support projects and initiatives.

• Coaches, mentors, and motivates staff in order to meet operational project and departmental goals.

• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

QUALIFICATIONS 

EDUCATION / EXPERIENCE 

Bachelor's Degree or equivalent combination of education and experience, required

Seven (7) or more years experience working in a project management capacity, required

Bilingual (English/Spanish) required

Two (2) to three (3) years insurance experience in the Miami market, required

Knowledge of Affordable Care Act (ACA)/Medicare plans, preferred

Valid insurance License, preferred

Knowledge of CRM systems, preferred

SKILLS

Excellent verbal and written communication skills

Good customer service skills, including telephone and listening skills

Excellent problem solving and time management skills including the ability to work independently

Ability to work within team and to foster teamwork

Ability to prioritize work for multiple projects, deadlines and owners

Proficient in Microsoft Office Suite

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