Condition Report Representative-Overnight

Chennai, Tamil Nadu, India Req #3903
Tuesday, March 11, 2025
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 

Who we are:   
 
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of theindustry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. 
 
ACV Auctions is opening its new India Development Center in Chennai, India, and we’re looking for talented individuals to join our team. As we expand our platform, we’re offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems? Look no further!  Join us in shaping the future of the automotive marketplace!
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry leading benefits and wellness programs.

Who we are looking for:

The Condition Report Representative is primarily responsible for performing reviews of condition reports that field teams have performed prior to being launched on ACV's auction site. This role must know, practice, and ensure that company policies and procedures in addition to state and federal laws are always followed by persons under their jurisdiction. The Condition Report Rep analyzes condition reports and external data to support the movement of cars to auction. The Condition Report Rep reports directly to the Manager, Prescreen.

 

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Ensure exterior cosmetic items in the condition report(s) are reviewed in prompt, efficient and courteous attention for all contacts.
  • Be thoroughly familiar with procedures for handling all reviews. Understand and enforce the ACV Arbitration policies and procedures.
  • Follow the condition reports guidelines set in place by Prescreen and ACV.
  • Communicate opportunities or errors made during initial vehicle inspection for training and correction purposes to the field.
  • Perform proper record keeping in various applicable systems.
  • Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the Manager, Arbitration or designated manager.
  • Maintain a good flow of communications with entire team including all management.
  • Stay abreast of Company changes and make recommendations to management on processes, procedures, and other related condition report trends.
  • Perform additional duties as assigned.

 

What you will need:

  • Ability to read, write, speak and understand English.
  • High school diploma or equivalent required.
  • Experience with Salesforce or other CRM preferred.
  • Automotive auction experience preferred.
  • Demonstrated relationship building skills both in-person and over the phone and understand the importance of building internal and external networks to increase personal effectiveness.
  • Ability to be self-motivated and able to work independently.
  • Adapt quickly to shifting priorities and assist others in doing so.

 

Other:  This will be an overnight position 7:30 PM – 4:00 AM IST

 

#IND123KW

Our Values 

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

 

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

Other details

  • Job Family Sales
  • Job Function Auction Support
  • Pay Type Salary
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Location on Google Maps
  • Chennai, Tamil Nadu, India