Collections Specialist
Company Introduction
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, and recently expanded our operations of transfer stations into Pennsylvania and Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
Additional responsibilities include:
- High volume of outbound calls (95-120 calls per day)
- Recover outstanding payments in a timely manner
- Negotiate payment arrangements while maintaining a great customer experience
- Track and follow up on payment plans for delinquent accounts
- Keep accurate and detailed notes and records of account activities
- Prepare and distribute aging based reporting daily
- Provide cash forecasting for assigned customer base
- Independently investigate and resolve discrepancies
- Reconcile customer statements, billings and payments
- Process various forms of payments
Requirements
- 3+ years’ experience in a high-volume collections environment
- 3+ years’ experience in account reconciliation/cash applications
- Experience working with call volume and collections targets and right deadlines
- Excellent communication and customer service skills
- Ability to be polite and compassionate without lacking confidence
- Strong negotiation and persuasion skills
- Strong working knowledge of Excel, Word, and Outlook
- Spanish bilingual is a plus
- Experience in Sanitation/Recycling Industry a plus
- Experience with a 3rd party collection agency
Career opportunities
We believe in providing the training and development you need to grow your career with Interstate Waste Services. Many of our Supervisors, Managers, and other leadership staff, started their careers as Helpers, Drivers, or Dispatchers. IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Salary and benefits
IWS is committed to providing a world class work place to all employees. Each eligible employee receives a competitive total compensation package including, hourly pay based on experience and paid overtime, Medical, Dental, Vision, Life Insurance and more. Our employees also receive Paid time off and Holidays.
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Other details
- Pay Type Hourly
- Teaneck, NJ, USA