Sr Enterprise Support & Solutions Admin

What We Are Looking For #LI-RG!

We are seeking a Senior Support Administrator (Executive Support) with a dynamic skill set to support both executive-level users and the Support Walk-Up counter. This individual will act as a key technology resource for executive teams, ensuring seamless technology support, propose and implement process improvements, and maintaining focus on customer satisfaction. This person will have a strong background triaging, escalating and resolving technical requests as well as developing and implementing support strategies and processes.  The successful candidate must be self-motivated, detail-oriented, and adept at working independently and as part of a team. Strong communication and customer service skills are essential, as is the ability to handle high-pressure situations with professionalism and discretion. The Senior Support Administrator will mentor a team that serves as a liaison between our customers and the business and engineering organizations.

What You Will Do

• Deliver “white-glove” IT and technology support for senior leadership, ensuring minimal downtime.
• Provide “best in class” technical support for our internal auction platform, answering support queries in-person and remotely via multiple channels
• Partner with the IT Asset team to manage hardware solutions for in-office workers.
• Serve as the highest tier support for IT, triaging, resolving, or escalating technical issues for enterprise systems and applications.
• Build and maintain personalized IT portfolios for executives, ensuring compliance with security standards.
• Provide advanced support for corporate technology platforms, including Windows, macOS, iOS, and Android devices, as well as enterprise applications such as Google Workspace, Microsoft 365, Okta, Zoom, and Slack.
• Partner with leadership to design and implement innovative solutions to enhance the executive and enterprise user experience.
• Manage and document Helpdesk support processes, create training materials, and maintain knowledge bases for both executive and enterprise users.
• Provide on-site and remote IT/AV support for presentations, events, and meetings, including setup of networking, telephony, and audio-visual equipment.
• Mentor team members, ensuring consistent and efficient customer support across the organization.
• Develop, implement, and report on metrics to track team performance and customer satisfaction.
• Identify and recommend opportunities for process improvement, focusing on operational consistency and efficiency.
• Ensure adherence to ITIL standards and IT security compliance practices.
• Other duties as assigned.

What You Will Need

• A minimum of 5 years of IT support experience, including support for executives and enterprise users.
• Bachelor’s degree in IT or a related field, or equivalent experience.
• Proficiency in supporting and troubleshooting Windows, macOS, iOS, and Android operating systems.
• Familiarity with video and audio conferencing technologies, including Zoom and Teams.
• Strong knowledge of enterprise IT tools (e.g., Google Workspace, Microsoft 365, Okta, Slack, Zendesk).
• Experience supporting enterprise systems with a 24/7 user base.
• Solid grasp of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Excellent communication and customer service skills, including empathy and responsiveness.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• IT-related certifications (e.g., ITIL, CompTIA, or relevant specialties) preferred.
• Occasional travel may be required.
• This is an in office / onsite position 

Compensation: $66,000.00 - $82,000.00 annually. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.#LI-AM3

No immigration or work visa sponsorship will be provided for this position