Sr Enterprise Support & Solutions Admin

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 
 
Who we are: 

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

 At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer: 

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance 
• Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation 
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company 
• Retirement planning through the Company’s 401(k)

What We Are Looking For #LI-RG!

We are seeking a Senior Support Administrator (Executive Support) with a dynamic skill set to support both executive-level users and the Support Walk-Up counter. This individual will act as a key technology resource for executive teams, ensuring seamless technology support, propose and implement process improvements, and maintaining focus on customer satisfaction. This person will have a strong background triaging, escalating and resolving technical requests as well as developing and implementing support strategies and processes.  The successful candidate must be self-motivated, detail-oriented, and adept at working independently and as part of a team. Strong communication and customer service skills are essential, as is the ability to handle high-pressure situations with professionalism and discretion. The Senior Support Administrator will mentor a team that serves as a liaison between our customers and the business and engineering organizations.

What You Will Do

• Deliver “white-glove” IT and technology support for senior leadership, ensuring minimal downtime.
• Provide “best in class” technical support for our internal auction platform, answering support queries in-person and remotely via multiple channels
• Partner with the IT Asset team to manage hardware solutions for in-office workers.
• Serve as the highest tier support for IT, triaging, resolving, or escalating technical issues for enterprise systems and applications.
• Build and maintain personalized IT portfolios for executives, ensuring compliance with security standards.
• Provide advanced support for corporate technology platforms, including Windows, macOS, iOS, and Android devices, as well as enterprise applications such as Google Workspace, Microsoft 365, Okta, Zoom, and Slack.
• Partner with leadership to design and implement innovative solutions to enhance the executive and enterprise user experience.
• Manage and document Helpdesk support processes, create training materials, and maintain knowledge bases for both executive and enterprise users.
• Provide on-site and remote IT/AV support for presentations, events, and meetings, including setup of networking, telephony, and audio-visual equipment.
• Mentor team members, ensuring consistent and efficient customer support across the organization.
• Develop, implement, and report on metrics to track team performance and customer satisfaction.
• Identify and recommend opportunities for process improvement, focusing on operational consistency and efficiency.
• Ensure adherence to ITIL standards and IT security compliance practices.
• Other duties as assigned.

What You Will Need

• A minimum of 5 years of IT support experience, including support for executives and enterprise users.
• Bachelor’s degree in IT or a related field, or equivalent experience.
• Proficiency in supporting and troubleshooting Windows, macOS, iOS, and Android operating systems.
• Familiarity with video and audio conferencing technologies, including Zoom and Teams.
• Strong knowledge of enterprise IT tools (e.g., Google Workspace, Microsoft 365, Okta, Slack, Zendesk).
• Experience supporting enterprise systems with a 24/7 user base.
• Solid grasp of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Excellent communication and customer service skills, including empathy and responsiveness.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• IT-related certifications (e.g., ITIL, CompTIA, or relevant specialties) preferred.
• Occasional travel may be required.
• This is an in office / onsite position 

Compensation: $66,000.00 - $82,000.00 annually. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.#LI-AM3

No immigration or work visa sponsorship will be provided for this position